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- Tasks: Guide merchants in connecting their businesses to eBay and manage onboarding projects.
- Company: eBay is a global ecommerce leader, transforming how the world shops and sells.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a chance to make an impact.
- Why this job: Join a passionate team and help create economic opportunities while embracing your unique self.
- Qualifications: Understanding of eBay's platform, proactive problem-solving skills, and a passion for the seller community.
- Other info: eBay values diversity and is committed to equal opportunity employment.
The predicted salary is between 36000 - 60000 £ per year.
At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the Team and Role: We are seeking an Implementation Specialist that will guide strategic and enterprise merchants through the process of connecting their business to eBay.uk & eBay.de core sites and also the eBay Live Platform. These integrations will primarily use eBay’s direct user interface, file processing, and third-party software partners who have adopted our APIs. You will work with multiple sellers at a time, managing their onboarding projects and ensuring they are set up for success. This role collaborates primarily with the Business Development Team, internal partners, & regional business unit teams. In this role, you will report to the Manager of Implementation, who reports into the broader Merchant Connectivity organization.
What you will accomplish:
- Guide enterprise and strategic merchants through the process of establishing their account on eBay, leveraging their third-party software or other tools, and ensure they can create listings, update listings, and retrieve orders successfully.
- Troubleshoot merchant and partner concerns, own issues to resolution, and communicate progress while also advising merchants on marketplace and eBay Live practices.
- Successfully transition merchants from Onboarding to the appropriate Account Management teams.
- Identify areas for process optimization within our team, our partners, and eBay working with the correct teams to address.
- Collect and share feedback from merchants, regularly advocating for their needs.
- Document projects and interactions in Salesforce, tracking key performance data and updates in a timely manner.
- Report on KPIs weekly.
What you will bring:
- An understanding of implementing a business into eBay, utilizing eBay’s user interface, file processing, or 3rd party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory on the core eBay sites in the United Kingdom and Germany, as well as the eBay Live Platform in these regions.
- Understanding how marketplaces function – including inventory control, basic business account, eCommerce marketing, customer service, etc. – and willingness to learn and speak to merchant best practices.
- Ability to learn and speak to eBay’s API, feeds, and other pathways for onboarding.
- Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change.
- Analytical and optimistic problem-solver with a curiosity and an appetite to grow and develop.
- Passionate about the eBay marketplace and seller community.
Implementation Specialist (UK & DE) employer: eBay Inc.
Contact Detail:
eBay Inc. Recruiting Team
talent@ebay.com
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Specialist (UK & DE)
✨Tip Number 1
Familiarise yourself with eBay's user interface and API documentation. Understanding how to navigate these tools will not only help you in the role but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Engage with the eBay seller community online. Join forums or social media groups where sellers discuss their experiences. This will give you insights into common challenges and best practices, which you can reference in your conversations with the hiring team.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed multiple projects or resolved customer issues in the past. This will highlight your analytical mindset and ability to handle the responsibilities of the Implementation Specialist role.
✨Tip Number 4
Research recent trends in eCommerce and marketplace dynamics, particularly in the UK and Germany. Being knowledgeable about the market landscape will allow you to speak confidently about how you can contribute to eBay's mission during your interview.
We think you need these skills to ace Implementation Specialist (UK & DE)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Implementation Specialist at eBay. Familiarise yourself with their platform and how it connects businesses to eBay's core sites.
Tailor Your CV: Highlight relevant experience in eCommerce, project management, and customer service. Emphasise any previous work with APIs or third-party software, as well as your understanding of marketplace dynamics.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for eBay and the seller community. Discuss how your skills align with the role and provide examples of how you've successfully managed projects or resolved customer issues in the past.
Showcase Problem-Solving Skills: In your application, include specific examples of how you've approached challenges in previous roles. Highlight your analytical skills and your proactive approach to problem-solving, as these are key traits for the position.
How to prepare for a job interview at eBay Inc.
✨Understand eBay's Ecosystem
Familiarise yourself with how eBay operates, especially in the UK and Germany. Knowing the ins and outs of their marketplace, including inventory control and customer service practices, will show your genuine interest and preparedness for the role.
✨Demonstrate Problem-Solving Skills
Be ready to discuss examples of how you've tackled challenges in previous roles. Highlight your analytical thinking and proactive approach, as these are key traits for an Implementation Specialist who needs to troubleshoot merchant concerns effectively.
✨Showcase Your Communication Skills
Since this role involves guiding merchants through onboarding, strong communication skills are essential. Prepare to explain complex concepts simply and clearly, and be ready to discuss how you would keep stakeholders informed throughout the process.
✨Prepare Questions About Process Optimisation
Think about areas where you believe processes could be improved within eBay's implementation framework. Asking insightful questions during the interview can demonstrate your critical thinking and willingness to contribute to the team's success.
