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- Tasks: Lead delivery performance management and drive improvements across logistics partners.
- Company: Join eBay's Global Shipping Operations team in a dynamic, data-driven environment.
- Benefits: Gain valuable experience in operations with opportunities for career growth.
- Other info: Collaborate with cross-functional teams and influence performance outcomes.
- Why this job: Make a real impact on delivery experiences for buyers and sellers worldwide.
- Qualifications: Experience in operations or logistics with strong analytical and organisational skills.
The predicted salary is between 50000 - 60000 ÂŁ per year.
eBay's Global Shipping Operations (GSO) Team in the UK focuses on delivery performance across our logistics partner network. This role sits within a team responsible for ensuring reliable delivery experiences for buyers and sellers by improving performance visibility and accountability. As a Delivery Operations Manager (12‑month FTC), you will lead carrier performance management, working closely with internal teams including Product, Customer Experience, Analytics, and Commercial. You will use data and operational insight to drive measurable improvements, while leading partner relationships and governance forums. This role reports into the Global Shipping Operations function and operates in a fast‑paced, data‑driven environment.
Responsibilities
- Define, track, and improve key delivery performance metrics such as timeliness, scan compliance, and customer experience.
- Lead weekly, monthly, and quarterly business reviews with logistics partners, ensuring clear actions and accountability.
- Identify performance gaps, determine root causes, and drive cross‑functional initiatives to improve outcomes.
- Build and maintain reporting frameworks that provide clear insights, risks, and opportunities to internal stakeholders.
- Partner with Product, Commercial, Analytics, and Customer Experience teams to align on priorities and execution.
- Analyze large datasets to identify trends and translate findings into actionable improvements.
- Deliver logistics‑related projects that improve delivery reliability and overall customer experience.
Qualifications
- Experience in operations, logistics, or performance management in a data‑driven environment.
- Strong analytical skills capable of interpreting complex datasets and generating actionable insights.
- Experience handling external partners and influencing performance outcomes.
- Ability to lead structured business reviews and communicate insights to senior collaborators.
- Experience working cross‑functionally with teams such as Product, Analytics, Commercial, or Customer Experience.
- Strong organisational skills with the ability to prioritise multiple demands in a fast‑paced setting.
This is a UK‑based fixed‑term contract role within a global operations team.
Delivery Operations Manager employer: eBay Inc.
Contact Detail:
eBay Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field on LinkedIn. Join relevant groups and engage in discussions. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching eBay's Global Shipping Operations. Understand their delivery performance metrics and think of ways you could improve them. Show us that you're not just another candidate, but someone who’s genuinely interested in making a difference!
✨Tip Number 3
Practice your data analysis skills! Brush up on how to interpret complex datasets and be ready to discuss your findings. We want to see how you can turn numbers into actionable insights that drive performance improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you’re serious about joining our team and contributing to our mission of delivering top-notch customer experiences.
We think you need these skills to ace Delivery Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Delivery Operations Manager. Highlight your experience in operations, logistics, and performance management, especially in data-driven environments. We want to see how your skills align with what we're looking for!
Showcase Your Analytical Skills: Since this role involves analysing large datasets, don’t shy away from showcasing your analytical prowess. Include specific examples where you've interpreted complex data and turned it into actionable insights. This will help us see your potential impact on our team.
Highlight Cross-Functional Experience: We love candidates who can work across different teams! Make sure to mention any experience you have collaborating with Product, Customer Experience, or Analytics teams. This shows us you can navigate the fast-paced environment we thrive in.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at eBay Inc.
✨Know Your Metrics
Familiarise yourself with key delivery performance metrics like timeliness and scan compliance. Be ready to discuss how you've tracked and improved these in past roles, as this will show your understanding of the role's core responsibilities.
✨Data-Driven Insights
Prepare to showcase your analytical skills by bringing examples of how you've interpreted complex datasets. Think about specific instances where your insights led to measurable improvements, as this aligns perfectly with what the company is looking for.
✨Cross-Functional Collaboration
Highlight your experience working with various teams such as Product, Analytics, and Customer Experience. Be prepared to discuss how you’ve successfully aligned priorities and executed initiatives across different departments.
✨Engage with Partners
Since you'll be leading business reviews with logistics partners, think of examples where you've influenced external performance outcomes. Show that you can build strong relationships and hold partners accountable while driving improvements.