Key Account Manager in London

At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments. Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.

If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you. At EBANX's Commercial team, you don’t just close deals. You connect merchants who are transforming the most promising emerging markets in the world. Every negotiation and partnership built has a direct impact on our clients' growth and on EBANX's expansion, combining strategy, relationships, and collaboration to make our work truly Out Of The Ordinary.

We are searching for an Account Manager, an individual contributor role, responsible for driving growth with international merchants; offering our customers the best experience while working with EBANX. It’s required to have experience with enterprise merchant portfolios, providing one too many solutions, managing revenue targets, negotiation skills, to be flexible, have an entrepreneurial spirit, to be engaged, autonomous, and to be able to learn fast.

• Managing current large merchants with a focus on driving YOY revenue growth by executing strategic commercial growth plans;
• Developing and driving pipeline of new products, market expansion, and share of checkout opportunities, to increase volume and revenue within each merchant relationship;
• Develop and maintain a trusted relationship, acting as the voice of the customer: learning merchants' product pain points and expansion plans, understanding their priorities and urgency, and effectively communicating this across internal cross-functional teams;
• Outstanding internal and external communication - respond to client’s demands and correctly address, convey compelling value propositions, inform merchant’s of EBANX’s product roadmap, ability to communicate sensitive news to the merchant;
• Monitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancement;
• Close collaboration and partnership with a diverse cross functional team (e.g. product, marketing, subject matter experts, operations, risk, legal, and finance) to maximize merchant satisfaction and reference ability;
• Maintain a strong understanding of our competitive landscape and business strategy, and the competitive landscape;
• Diligently report on sales pipeline progression within Salesforce.com; requires a high level of organization;
• Provide feedback to leadership on ways to optimize the sales cycle, enhance sales channels, and improve corporate brand awareness;
• At all times you will be a positive representative of the company and its brand and will conduct all sales activities with the highest degree of professionalism;
• Reporting directly to the Global Leader of Merchant Success - Americas and Europe.

• Experience as Account Manager or Business Development with a tenure of exceeding targets;
• Must have experience in payments;
• Understanding of merchant payment environment and needs;
• Analytical skills, high level of organization, attention to details;
• Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and drive sales process discipline.
• Ability to translate CRM and data insights into actionable account or territory strategies.
• A self-starter who is comfortable in an entrepreneurial and fast paced setting;
• Tenacious and resilient with a positive, solution-oriented attitude;
• Confident, articulate, and professional communication, presentation, and persuasion skills;
• Excellent planning, prioritization, and time management discipline;
• Must have a valid passport and be willing to travel (up to 30% of the time);
• Fluent English (we will test it). A secondary language is a plus.

• Performance Bonus: Annual bonus program based on company results.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
• Flexible Work Culture: Semi-flexible hours, additional day off on your birthday.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together. An Out Of The Ordinary career is waiting for you here!