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For Companies At a Glance
- Tasks: Manage patient accounts and follow up on outstanding balances daily.
- Company: Join EVMS Medical Group, a leading healthcare provider in Norfolk.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for growth.
- Why this job: Make a difference in patients' lives while developing valuable skills in healthcare.
- Qualifications: Must have medical office experience or completed a billing/coding program.
- Other info: Ideal for those passionate about customer service and healthcare.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Performs the daily patient follow-up on outstanding patient balances. Receives patient inquiries on statements received for the services provided by EVMS Medical Group Clinical Providers.
Responsibilities
- Work past due accounts through the IDX system’s PCS (paperless collection system) work file. These work files are established by the Supervisor and are assigned specific criteria (generally by age in A/R) and prioritized for the PAR to work.
- Contact patients and handle patient walk-ins to discuss their account status and determine appropriate payment arrangements.
- Obtain financial interviews from patients to determine financial need and ability to pay.
- Contact the Clinical Departments when patients are disputing charges to determine if the charges are appropriate or how the unit wants the accounts handled.
- Refer sensitive collection issues and difficult patient concerns to the Senior PAR or Supervisor in a timely fashion.
- Mail requested itemized manual statements, when applicable.
- Coordinate the exchange of patient and insurance information with the clinical departments, Health Services departments and hospitals, where applicable.
- Ensure that collection letters are sent to the guarantor of the account when payments are not made within 90 days (three statements).
- Use the IDX PCS tickler system to follow through on the patient’s promised payment.
- Handle all patient correspondence in a timely manner.
- Update patient registration.
- Other duties as assigned.
Qualifications
Prior medical office experience or must have completed a medical billing/coding program. Experience in ICD-9/CPT coding is required. Customer service oriented individual is required.
Location
US-VA-Norfolk
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Patient Accounts Representative employer: eBanqo Inc
Contact Detail:
eBanqo Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Accounts Representative
✨Tip Number 1
Familiarise yourself with the IDX system and its functionalities, as this is crucial for managing patient accounts effectively. Understanding how to navigate the paperless collection system will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your knowledge of ICD-9/CPT coding, as this is a requirement for the role. Being able to discuss specific coding scenarios or challenges you've faced can demonstrate your expertise and readiness for the position.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in previous roles. This will highlight your ability to manage sensitive patient inquiries and disputes effectively.
✨Tip Number 4
Research EVMS Medical Group and understand their services and values. Being knowledgeable about the organisation will help you tailor your responses during the interview and show your genuine interest in joining their team.
We think you need these skills to ace Patient Accounts Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in medical billing or coding, as well as any customer service roles you've held. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Patient Accounts Representative position and how your background aligns with the responsibilities outlined. Mention specific experiences that showcase your ability to handle patient inquiries and financial discussions.
Showcase Relevant Skills: Emphasise skills such as communication, problem-solving, and attention to detail in your application. These are crucial for handling patient accounts and resolving disputes effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential in a medical office setting.
How to prepare for a job interview at eBanqo Inc
✨Know Your Medical Billing Basics
Brush up on your knowledge of ICD-9/CPT coding and medical billing processes. Being able to discuss these topics confidently will show that you have the necessary background for the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully handled patient inquiries or resolved disputes. This will highlight your customer service orientation, which is crucial for this position.
✨Familiarise Yourself with IDX System
If possible, learn about the IDX system and its PCS work file. Understanding how this system works will give you an edge and demonstrate your proactive approach to the role.
✨Prepare for Financial Discussions
Think about how you would conduct financial interviews with patients. Be ready to discuss how you would assess a patient's ability to pay and handle sensitive collection issues with empathy and professionalism.
