Operations Manager in Dumfries, Dumfriesshire

Operations Manager Dumfries & Stewartry

?? Based across two local office locations
?? Full-Time | Permanent

A well-established local business is looking for an experienced Operations Manager to oversee the daily running of its customer service and sales functions. This is a key leadership role, focused on driving performance, ensuring regulatory compliance, and supporting the development of a high-performing, customer-focused team.

Key Responsibilities:

• Lead and manage daily operations across two sites

• Oversee workload, task allocation, and service standards

• Support staff development, training, and performance reviews

• Maintain compliance with internal policies and regulatory requirements

• Manage customer complaints and credit control procedures

• Drive process improvement and operational efficiency

What Youll Bring:

• Experience in operations or team management roles

• Strong organisational and people leadership skills

• A proactive and solution-focused mindset

• Confidence handling compliance, training, and audits

• Ability to work across multiple locations

Apply now to play a central role in supporting growth and operational excellence.