At a Glance
- Tasks: Ensure timely delivery of shipments and support customers with repair orders.
- Company: Join Eaton, a global leader in aerospace fuel systems, at our new state-of-the-art facility.
- Benefits: Competitive pay, great benefits, and opportunities for personal growth and development.
- Other info: Dynamic environment with a focus on employee wellbeing and career advancement.
- Why this job: Be part of an innovative team transforming aerospace manufacturing in Europe.
- Qualifications: Experience in repairs and knowledge of certification requirements essential.
The predicted salary is between 30000 - 40000 € per year.
Our site is undergoing a significant and exciting transformation as we relocate to a newly constructed facility in Daedalus. This state‑of‑the‑art site will serve as the Centre of Excellence for aerospace manufacturing across Europe, marking a new era of innovation and excellence. We pride ourselves as a premier supplier of fully integrated fuel systems for fixed and rotary‑wing aircraft. We boast extensive fuel and air system test facilities, facilitating comprehensive testing across a range of conditions with various fuel types. Currently located in Titchfield, Hampshire, Eaton’s Aerospace business stands as a global leader in aerospace fuel systems.
What You’ll Do
- Ensure timely on‑time delivery of core shipment
- Return As Is shipments
- Booking house units to stock
- Issuing house units to achieve on‑time delivery
- Ad‑hoc queries from direct staff who have processing issues/labour queries
- Become the knowledge holder for complex shipments (especially Military)
- Receipt and process new repairs to contract review
- Maintain accurate records through scanning
- Complete and update action plans (4ups) relating to departmental targets
- Contact & support customers where required to progress repair orders
- Ensure daily TAKT rates are met
- Attend weekly meeting to relay current information relating to targets to plan
- Ensure urgent repairs are prioritised suitability through inspection and despatch stages
- Support shipping in‑line with output plans
- Drive Lean process improvements to reduce lead times
- Undertake administrative duties to support Aftermarket operations
- Troubleshoot/problem solve transactional errors/system errors
- Ability to work under pressure
Qualifications
- Good experience in working in Repairs (Part 145)
- Good working knowledge of certification requirements CAA/EASA/FAA 8130 etc.
- Proven record in using and driving Lean Manufacturing Techniques and working/leading in high performance teams
- Good Excel working level
- Ability to understand contractual requirements
- Working knowledge of ERP systems (MFG‑Pro) and especially repairs module
- Experienced user of customer portals
Benefits
- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- Great company benefits
- We make your aspirations matter – Eaton encourages internal promotion, whenever possible
- We make your growth matter – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter – reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the through power management technologies
- We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
Customer Support Administrator employer: Eaton
Eaton is an exceptional employer, particularly for the Customer Support Administrator role at our new state-of-the-art facility in Daedalus, which is set to become a Centre of Excellence for aerospace manufacturing. We offer a competitive compensation package, a dynamic work culture that fosters collaboration and innovation, and robust opportunities for personal and professional growth through Eaton University. Our commitment to employee wellbeing and development, alongside our focus on reliability and sustainability, makes us a rewarding place to build a meaningful career in the aerospace industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Get to know the company inside out! Research Eaton’s Aerospace business and its transformation to the new facility. This will help you tailor your conversations and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer support and lean manufacturing techniques. Think about how your experience aligns with their needs, especially around repairs and ERP systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Eaton and contributing to their mission.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Administrator role. Highlight your experience in repairs and any relevant knowledge of certification requirements, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t forget to mention your proficiency with Excel and ERP systems like MFG-Pro. We want to see how your skills can contribute to our team, so give us examples of how you've used these tools in past roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to read through your experiences and achievements. We appreciate clarity!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll be one step closer to joining our exciting transformation at Eaton!
How to prepare for a job interview at Eaton
✨Know Your Stuff
Familiarise yourself with the aerospace industry, especially in relation to fuel systems. Understand the basics of Part 145 repairs and certification requirements like CAA/EASA/FAA 8130. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Lean Skills
Be prepared to discuss your experience with Lean Manufacturing techniques. Think of specific examples where you've successfully implemented these strategies to improve processes or reduce lead times. This will demonstrate your ability to contribute to the company's goals of efficiency and innovation.
✨Excel at Excel
Since good Excel skills are a must for this role, brush up on your spreadsheet abilities before the interview. Be ready to talk about how you've used Excel in past roles, whether it's for tracking shipments, managing data, or creating reports. If possible, mention any advanced functions you’re comfortable with.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your problem-solving skills, especially regarding transactional errors or system issues. Prepare some scenarios from your past experiences where you successfully troubleshot a problem, highlighting your analytical thinking and ability to work under pressure.
