Thermal Field Application Engineer in Ashington

Eaton now offers Boyd Thermal's optimized, cost-efficient cooling systems, which includes the largest range of traditional and advanced cooling technologies.

PURPOSE OF JOB

• Provide expert pre-sales and post-sales technical support for liquid cooling solutions in data center environments.
• Act as the technical authority and customer-facing expert for direct liquid cooling (DLC), immersion cooling, and hybrid cooling architectures.
• Enable successful design-in, deployment, operation, and optimization of liquid cooling systems across hyperscale, colocation, and enterprise data centers.
• Bridge customer requirements with internal engineering, product management, and manufacturing teams.

SPECIFIC DUTIES

• Support customers with system architecture, sizing, and selection of liquid cooling solutions.
• Deliver remote technical support during installation, commissioning, and troubleshooting.
• Review customer mechanical, thermal, and hydraulic designs and provide recommendations.
• Conduct technical presentations, workshops, and training for customers and partners.
• Assist sales teams with technical proposals, RFQs, and responses to RFPs.
• Perform thermal and hydraulic analysis to validate system performance.
• Support pilot projects, proof-of-concept (PoC) deployments, and field trials.
• Provide feedback to R&D on field issues, customer needs, and product improvement opportunities.

QUALIFICATIONS

• Bachelor’s or Master’s degree in Mechanical Engineering, Thermal Engineering, Electrical Engineering, or related discipline.
• Formal education in thermodynamics, fluid mechanics, or heat transfer preferred.
• Relevant technical certifications in data center infrastructure or cooling technologies are an advantage.

EXPERIENCE

• Minimum 3-7 years of experience in a Field Application Engineer, Systems Engineer, or Technical Support role.
• Proven experience with data center infrastructure (cooling, racks, power, IT equipment).
• Hands-on experience with liquid cooling systems:
• Direct-to-chip cooling
• Liquid cooling systems (single- or two-phase)
• Experience working directly with hyperscale, colocation, or enterprise customers.
• Familiarity with EU regulatory, safety, and environmental requirements is preferred.

SKILL & KNOWLEDGE REQUIREMENTS

• Strong understanding of heat transfer, fluid dynamics, and thermal management principles.
• Knowledge of data center architectures, AI/HPC workloads, and high-density rack deployments.
• Ability to interpret mechanical drawings, P&IDs, and technical specifications.
• Experience with thermal simulation tools, spreadsheets, and performance modeling.
• Solid understanding of pumps, cold plates, manifolds, hoses, quick disconnects, and CDU systems.
• Competence in troubleshooting complex multi-disciplinary systems (thermal, mechanical, electrical).
• Proficient with CRM tools and technical documentation systems.

PERSONAL ATTRIBUTES

• Strong customer-facing communication and presentation skills.
• Analytical mindset with a structured problem-solving approach.
• High level of ownership, accountability, and technical curiosity.
• Self-motivated and independent working in the field and across cultures.
• Ability to manage multiple projects and priorities simultaneously.
• Professional, credible, and confident when interfacing with senior technical stakeholders.

RESPONSIBILITIES

• Serve as the primary technical point of contact for assigned customers and accounts.
• Ensure successful technical adoption and long-term customer satisfaction.
• Travel across the EU to customer sites, partners, and internal facilities as required.
• Maintain accurate documentation of field activities, issues, MoMs, and recommendations.
• Support continuous improvement of products, tools, and field processes.

INITIATIVE

• Proactively identify customers and work closely with sales team to a successful engagement.
• Take ownership of technical actions required to progress opportunities toward commercial closure.
• Develop and share best practices across the FAE and engineering teams.
• Contribute to technical white papers, application notes, and training materials.
• Identify upsell and expansion opportunities within existing accounts through technical engagement and solution roadmap discussions

ENVIRONMENT

• Dynamic, fast-growing market driven by AI, cloud, and high-performance computing.
• Combination of office-based work, remote support, and frequent customer site visits.
• Collaboration with global, cross-functional teams across engineering, sales, and operations.
• Exposure to cutting-edge data center and liquid cooling technologies.
• International, multicultural working environment with high technical standards.