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For Companies At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and keeping things running smoothly.
- Company: Join a growing organisation with a focus on IT support and customer service.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for career development.
- Other info: Travel to different sites and work in a dynamic team atmosphere.
- Why this job: Kickstart your IT career while making a real difference in a fast-paced environment.
- Qualifications: Basic IT knowledge, experience with Windows and Microsoft 365, and great communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Sheffield (Travel required to other sites) Full Time | 8.30 AM - 4.30 PM | Hybrid working Temp to Perm OR Permanent
Eaton Syalon are supporting a key client with an exclusive opportunity for a First Line Support Engineer to join their in-house IT team. This is a varied, hands on role where you will act as the first point of contact for all internal IT support queries, ensuring timely resolution and a high standard of service across the organisation. This role is based in Sheffield with travel required once per week to either the Nottingham or Scunthorpe office on a rotational basis. Candidates must be able to drive to be considered for this role.
The Role
- Support users across multiple sites, troubleshooting technical issues and keeping day to day operations running smoothly.
- This position would suit someone proactive, customer-focused and confident working in a fast-paced environment.
Key Responsibilities
- Act as the first point of contact for IT-related queries via phone, email and ticketing systems.
- Log, prioritise and manage support tickets in line with SLAs.
- Troubleshoot hardware, software and basic network issues.
- Support users with Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint).
- Manage user accounts via Active Directory (password resets, permissions, access).
- Escalate more complex issues to second‑line support where required.
- Maintain accurate documentation of issues, resolutions and IT assets.
- Support onboarding and offboarding processes including device setup and access.
Requirements
- Basic understanding of IT systems, networks and troubleshooting.
- Experience with Windows OS and Microsoft 365.
- Experience using ticketing systems (e.g. Jira, ServiceNow, Zendesk) is desirable.
- Strong problem‑solving and organisational skills.
- Excellent communication and customer service skills.
- Ability to manage and prioritise workload effectively.
Availability
We are ideally seeking candidates who are immediately available or on a short notice period (up to two weeks). This is an excellent opportunity to join a growing organisation and develop your career within IT support. For further information or to apply, please get in touch with the Professional Services team at Eaton Syalon.
Service Desk Analyst in Sheffield employer: Eaton Syalon Ltd
Contact Detail:
Eaton Syalon Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We recommend using the STAR method to structure your answers, so you can showcase your problem-solving skills effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with IT systems, troubleshooting, and customer service skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proactive approach and any relevant experiences that showcase your problem-solving skills.
Show Off Your Tech Skills: Don’t forget to mention your familiarity with Windows OS, Microsoft 365, and any ticketing systems you've used. We love seeing candidates who are confident in their technical abilities and ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at Eaton Syalon Ltd
✨Know Your Tech Basics
Brush up on your understanding of IT systems, especially Windows OS and Microsoft 365. Be ready to discuss how you've used these tools in past roles, as this will show your technical competence and readiness for the Service Desk Analyst position.
✨Show Off Your Customer Service Skills
Since this role is all about first-line support, think of examples where you've provided excellent customer service. Prepare to share specific situations where you resolved issues effectively, demonstrating your proactive and customer-focused approach.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Jira or ServiceNow, make sure to mention it. If not, do a bit of research on how they work and be prepared to discuss how you would manage support tickets efficiently.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like troubleshooting a common IT issue. Practise your problem-solving process out loud, as this will help you articulate your thought process during the interview.