Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for users across multiple sites.
- Company: Join a growing organisation with a focus on IT support and customer service.
- Benefits: Hybrid working, competitive salary, and opportunities for career development.
- Other info: Travel required to Nottingham or Scunthorpe once a week; immediate availability preferred.
- Why this job: Be the go-to person for IT queries and make a real difference in a fast-paced environment.
- Qualifications: Basic IT knowledge, experience with Windows OS and Microsoft 365, and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Sheffield (Travel required to other sites) Full Time | 8.30 AM - 4.30 PM | Hybrid working Temp to Perm OR Permanent
Eaton Syalon are supporting a key client with an exclusive opportunity for a First Line Support Engineer to join their in-house IT team. This is a varied, hands on role where you will act as the first point of contact for all internal IT support queries, ensuring timely resolution and a high standard of service across the organisation. This role is based in Sheffield with travel required once per week to either the Nottingham or Scunthorpe office on a rotational basis. Candidates must be able to drive to be considered for this role.
The Role
- You will support users across multiple sites, troubleshooting technical issues and keeping day to day operations running smoothly.
- This position would suit someone proactive, customer-focused and confident working in a fast-paced environment.
Key Responsibilities
- Act as the first point of contact for IT-related queries via phone, email and ticketing systems
- Log, prioritise and manage support tickets in line with SLAs
- Troubleshoot hardware, software and basic network issues
- Support users with Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint)
- Manage user accounts via Active Directory (password resets, permissions, access)
- Escalate more complex issues to second‑line support where required
- Maintain accurate documentation of issues, resolutions and IT assets
- Support onboarding and offboarding processes including device setup and access
Requirements
- Basic understanding of IT systems, networks and troubleshooting
- Experience with Windows OS and Microsoft 365
- Experience using ticketing systems (e.g. Jira, ServiceNow, Zendesk) is desirable
- Strong problem‑solving and organisational skills
- Excellent communication and customer service skills
- Ability to manage and prioritise workload effectively
Availability
We are ideally seeking candidates who are immediately available or on a short notice period (up to two weeks). This is an excellent opportunity to join a growing organisation and develop your career within IT support. For further information or to apply, please get in touch with the Professional Services team at Eaton Syalon.
Service Desk Analyst employer: Eaton Syalon Ltd
Contact Detail:
Eaton Syalon Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! If you’ve got experience with Windows OS, Microsoft 365, or ticketing systems, be ready to discuss specific examples of how you’ve solved problems in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with Windows OS, Microsoft 365, and any ticketing systems you've used. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled IT support queries in the past. We love a good story!
Show Off Your Communication Skills: As a first point of contact, communication is key! In your application, demonstrate your excellent communication and customer service skills. We want to know how you handle tricky situations and keep users happy.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Eaton Syalon Ltd
✨Know Your Tech Basics
Brush up on your understanding of IT systems, networks, and troubleshooting. Be ready to discuss your experience with Windows OS and Microsoft 365, as these are crucial for the role.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like Jira or ServiceNow, make sure to highlight it. If not, do a bit of research on how they work, as this will show your proactive approach and willingness to learn.
✨Show Off Your Customer Service Skills
Since this role is all about first-line support, be prepared to share examples of how you've handled customer queries in the past. Highlight your communication skills and ability to resolve issues efficiently.
✨Prepare for Scenario Questions
Think about common technical issues you might face in this role and how you would troubleshoot them. Practising responses to scenario-based questions can help you demonstrate your problem-solving skills effectively.