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For Companies At a Glance
- Tasks: Handle customer orders, support stock control, and respond to enquiries.
- Company: Join a highly regarded business in Burton upon Trent.
- Benefits: Competitive salary, supportive team, and opportunities for career growth.
- Why this job: Be at the heart of customer service and make a real impact.
- Qualifications: Experience in customer service, strong attention to detail, and a proactive mindset.
- Other info: Friendly environment with a focus on collaboration and problem-solving.
Eaton Syalon are proud to be supporting a highly regarded business in Burton upon Trent with the recruitment of a Customer Service Administrator on a permanent basis. This is a fantastic opportunity for a bright, proactive individual who enjoys being at the heart of a busy customer focused environment. You will be joining a friendly, supportive team where collaboration, attention to detail and great service really matter. The role would suit someone who enjoys variety, problem-solving and working closely with customers, logistics and internal teams to ensure everything runs smoothly.
The Role:
- Handling and processing customer orders via phone and email
- Supporting stock control and investigating delivery discrepancies
- Responding to customer and end-user product and service enquiries
- Assisting with claims and technical administration
- Updating internal systems accurately and efficiently
- Working closely with logistics, warehouse and internal sales teams
- Providing day-to-day administrative support across customer accounts
What We’re Looking For:
- Previous experience in a customer service or administrative role
- Confident, professional telephone manner with a customer-first mindset
- Strong attention to detail and a proactive, organised approach
- Comfortable using systems such as Outlook, Excel and order/CRM systems
- Someone reliable, positive and keen to build a long-term career within a supportive business
If you are a bright Customer Service Administrator looking for a permanent role where you can really add value and grow, we’d love to hear from you. Apply now or contact the Professional Services team at Eaton Syalon for a confidential discussion.
Customer Service Administrator employer: Eaton Syalon Ltd
Contact Detail:
Eaton Syalon Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research Eaton Syalon and understand their values, culture, and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since you'll be handling customer orders via phone, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your proactive approach and ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service or administrative roles. We want to see how you've handled customer enquiries and resolved issues, so share specific examples that showcase your proactive approach!
Be Detail-Oriented: Attention to detail is key for this role. When you're filling out your application, double-check for any typos or errors. We appreciate a polished application that reflects your organised nature!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with what we’re looking for, especially your ability to work closely with teams and customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team!
How to prepare for a job interview at Eaton Syalon Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like handling customer orders and supporting stock control. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you resolved issues or provided exceptional support. This will show the interviewer that you have the right mindset and can thrive in a busy customer-focused environment.
✨Be Ready to Discuss Systems Experience
Since the role involves using systems like Outlook, Excel, and CRM tools, be prepared to discuss your proficiency with these applications. If you have specific examples of how you've used them to improve efficiency or accuracy, share those during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
