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- Tasks: Handle customer orders, support stock control, and provide administrative assistance.
- Company: Join a supportive team at a respected business in Burton upon Trent.
- Benefits: Competitive salary, full-time hours, and a friendly work environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Be at the heart of customer service and make a real difference every day.
- Qualifications: Experience in customer service, strong attention to detail, and a proactive mindset.
The predicted salary is between 21500 - 23500 £ per year.
Eaton Syalon are proud to be supporting a highly regarded business in Burton upon Trent with the recruitment of a Customer Service Administrator on a permanent basis. This is a fantastic opportunity for a bright, proactive individual who enjoys being at the heart of a busy customer focused environment. You will be joining a friendly, supportive team where collaboration, attention to detail and great service really matter. The role would suit someone who enjoys variety, problem-solving and working closely with customers, logistics and internal teams to ensure everything runs smoothly.
The Role:
- Handling and processing customer orders via phone and email
- Supporting stock control and investigating delivery discrepancies
- Responding to customer and end-user product and service enquiries
- Assisting with claims and technical administration
- Updating internal systems accurately and efficiently
- Working closely with logistics, warehouse and internal sales teams
- Providing day-to-day administrative support across customer accounts
What We’re Looking For:
- Previous experience in a customer service or administrative role
- Confident, professional telephone manner with a customer-first mindset
- Strong attention to detail and a proactive, organised approach
- Comfortable using systems such as Outlook, Excel and order/CRM systems
- Someone reliable, positive and keen to build a long-term career within a supportive business
If you are a bright Customer Service Administrator looking for a permanent role where you can really add value and grow, we’d love to hear from you. Apply now or contact the Professional Services team at Eaton Syalon for a confidential discussion.
Customer Service Administrator in Burton upon Trent employer: Eaton Syalon Ltd
Contact Detail:
Eaton Syalon Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Burton upon Trent
✨Tip Number 1
Get to know the company! Research Eaton Syalon and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company and might even give you a heads-up about the interview process. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Administrator in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative roles to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your proactive approach aligns with our team’s values. Keep it friendly and professional!
Showcase Your Attention to Detail: In a customer service role, attention to detail is key. Make sure your application is free from typos and errors. This shows us you care about quality and can handle the responsibilities of the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Eaton Syalon Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like handling customer orders and supporting stock control. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you resolved issues or provided exceptional support. This will show the interviewer that you have the right mindset and can thrive in a busy customer-focused environment.
✨Be Ready to Discuss Systems Experience
Since the role involves using systems like Outlook, Excel, and CRM tools, be prepared to discuss your proficiency with these. If you have specific examples of how you've used these tools to improve efficiency or accuracy, share them during the interview.
✨Emphasise Team Collaboration
Eaton Syalon values teamwork, so be ready to talk about your experiences working in collaborative environments. Highlight how you’ve worked closely with logistics, sales teams, or other departments to ensure smooth operations. This will show that you’re a team player who can contribute positively to their supportive culture.