At a Glance
- Tasks: Manage customer accounts, ensure timely payments, and resolve queries efficiently.
- Company: Join Eaton Syalon, a supportive company in Castle Donington.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with mentorship opportunities for junior members.
- Why this job: Make a real impact by building strong customer relationships and enhancing cash collection.
- Qualifications: Experience in credit control and excellent problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Eaton Syalon are looking for an experienced Senior Credit Controller to join our client's Finance team based in Castle Donington. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering outstanding cash collection performance while maintaining exceptional customer service.
Working closely with Customer Service, Sales and Finance teams, you'll take ownership of your own customer portfolio, ensuring payments are collected on time, customer queries are resolved quickly, and the sales ledger is accurately maintained.
Key Responsibilities:- Manage your own portfolio of customer accounts to ensure timely payment of invoices
- Resolve invoice queries and payment disputes efficiently, identifying root causes and implementing long-term solutions
- Provide customers with copy invoices, statements and proof of delivery where required
- Ensure manual billing requirements are completed accurately and within deadlines
- Proactively contact customers by phone, email or in person to secure payment and maintain positive relationships
- Recommend escalation of overdue accounts to external debt collection agencies where appropriate
- Maintain an accurate and well-managed sales ledger
- Achieve agreed ledger performance targets
- Reconcile customer accounts and investigate outstanding balances
- Produce and issue monthly customer statements
- Process credit notes within authorised approval limits
- Match and clear outstanding ledger items including credits and deductions
- Allocate customer payments where required
- Monitor customer payment trends and identify potential credit risks
- Perform credit checks and recommend appropriate credit limits
- Recommend and manage customer credit holds where necessary
- Resolve credit hold issues, escalating where appropriate
- Monitor existing credit limits and recommend amendments based on customer performance
- Handle customer enquiries relating to outstanding balances professionally and efficiently
- Support and mentor junior members of the Credit Control team
- Build strong working relationships across Finance, Customer Service and Sales
- Take ownership of the end-to-end credit control process for your customer portfolio
- Self-motivated with a proactive approach
- Excellent problem-solving skills
- Strong relationship builder with customers and internal stakeholders
- Able to work independently while contributing to a collaborative team environment
- Committed to delivering high standards and continuous improvement
If you're an experienced Credit Controller looking for your next challenge in a supportive business that values ownership, teamwork and customer service, we'd love to hear from you.
Senior Credit Control Officer in Nottingham employer: Eaton Syalon Limited
Eaton Syalon is an exceptional employer that values proactive individuals who thrive in a collaborative environment. With a strong focus on employee growth and development, the company offers a hybrid working model that promotes work-life balance while fostering meaningful relationships with clients. Located on the Nottinghamshire/Derbyshire border, employees benefit from a supportive culture that encourages innovation and effective problem-solving, making it an ideal place for those seeking a rewarding career in credit control.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Credit Control Officer in Nottingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Eaton Syalon Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Credit Control Officer in Nottingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Eaton Syalon Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Eaton Syalon Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Eaton Syalon Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Eaton Syalon Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Eaton Syalon Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Eaton Syalon Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
