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- Tasks: Handle customer orders, support stock control, and respond to enquiries.
- Company: Join a supportive team at a respected business in Burton upon Trent.
- Benefits: Competitive salary, full-time hours, and a friendly work environment.
- Why this job: Be at the heart of customer service and make a real difference.
- Qualifications: Experience in customer service, strong attention to detail, and a proactive mindset.
- Other info: Great opportunity for career growth in a collaborative setting.
The predicted salary is between 21000 - 24000 £ per year.
Eaton Syalon are proud to be supporting a highly regarded business in Burton upon Trent with the recruitment of a Customer Service Administrator on a permanent basis. This is a fantastic opportunity for a bright, proactive individual who enjoys being at the heart of a busy customer focused environment. You will be joining a friendly, supportive team where collaboration, attention to detail and great service really matter.
The role would suit someone who enjoys variety, problem-solving and working closely with customers, logistics and internal teams to ensure everything runs smoothly.
The Role:- Handling and processing customer orders via phone and email
- Supporting stock control and investigating delivery discrepancies
- Responding to customer and end-user product and service enquiries
- Assisting with claims and technical administration
- Updating internal systems accurately and efficiently
- Working closely with logistics, warehouse and internal sales teams
- Providing day-to-day administrative support across customer accounts
- Previous experience in a customer service or administrative role
- Confident, professional telephone manner with a customer-first mindset
- Strong attention to detail and a proactive, organised approach
- Comfortable using systems such as Outlook, Excel and order/CRM systems
- Someone reliable, positive and keen to build a long-term career within a supportive business
If you are a bright Customer Service Administrator looking for a permanent role where you can really add value and grow, we'd love to hear from you. Apply now or contact the Professional Services team at Eaton Syalon for a confidential discussion.
Customer Service Administrator employer: Eaton Syalon Limited
Contact Detail:
Eaton Syalon Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your experience.
✨Tip Number 3
Show off your skills! If you’ve got experience with systems like Outlook and Excel, be ready to discuss how you’ve used them in past roles. We want to see how you can bring that expertise to the table and make a difference in the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining a supportive business like Eaton Syalon. Let’s get you that job!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service or administrative roles. We want to see how you've handled customer enquiries and resolved issues, so share specific examples that showcase your proactive approach!
Be Detail-Oriented: Attention to detail is key for this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing how you can add value to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Eaton Syalon Limited
✨Know the Company
Before your interview, take some time to research Eaton Syalon. Understand their values, mission, and what makes them stand out in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in customer service or administrative roles. Prepare specific examples of how you've handled customer inquiries, resolved issues, or supported teams. This will demonstrate your capability and fit for the position.
✨Demonstrate Attention to Detail
Since the role requires strong attention to detail, think of instances where your meticulousness made a difference. Whether it was catching an error in an order or ensuring accurate data entry, share these stories to highlight this essential skill.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for customer management, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to their success.
