At a Glance
- Tasks: Be the go-to person for key customers, managing orders and ensuring smooth communication.
- Company: Join a dynamic team focused on customer satisfaction and operational excellence.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to learn about supply chain management in a supportive environment.
- Why this job: Make a real difference by enhancing customer experiences and solving problems.
- Qualifications: 1-3 years in customer service or sales, with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Responsibilities include managing regular business interactions with selected Key/Strategic customers as the main point of contact, liaising between the tactical customer buying team and the Lakeside Production, Planning, and Intercompany suppliers.
Management of selected customer demand through order entry and loading of schedules downloaded from customer portals (e.g. CEVA Matrix) into the ERP system.
Validation of Enterprise Material Transfer (EMT) demand flow down to intercompany supplier sites ERP system.
Responsible for collaborating with necessary stakeholders to communicate delivery commitments via customer portals.
Manage Customer plant visits, including Customer Orderbook Reviews along with Production and Supply Chain stakeholders.
Maintain knowledge and train others to navigate and manage customer websites.
Analyze and report on internal and external key customer metrics as it relates to delivery and quality; collaborate with customers to ensure data integrity.
Utilize the customer complaint process for all significant customer concerns and follow up for resolution, including communication of Lines of Balances to the customer.
Contract review - work within cross-functional teams to develop action plans to close out gaps in meeting customer specifications.
Use of Customer 360 tool to track customer issues, satisfy CRR actions, prepare proposals/quotations.
Qualifications:
- 1-3 Years Experience of working in sales, commercial, customer service.
- Understanding of Supply Chain Management operational concepts surrounding purchasing, production planning, logistics, incoming product inspection, and quality policies.
- Proficient in ERP, Microsoft Office (including Excel, PowerPoint, PowerBI).
- Excellent communication skills (written and verbal), Customer Service attitude, strong attention to detail, problem-solving mindset.
Customer Service Representative in Redditch employer: Eaton Corporation
As a Customer Service Representative at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training, opportunities for career advancement, and a collaborative culture that values your contributions. Located in a vibrant area, our workplace fosters a sense of community and encourages meaningful interactions with both colleagues and customers, making it an excellent choice for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Redditch
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Representative role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its customer service approach. Think about how your experience aligns with their needs, especially around supply chain management and ERP systems. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family. Get comfortable discussing your problem-solving mindset and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your enthusiasm for joining our team at StudySmarter!
We think you need these skills to ace Customer Service Representative in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in customer service and any relevant skills that match what we're looking for, like your understanding of supply chain management and ERP systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your previous experiences have prepared you for this role. Don't forget to mention your problem-solving mindset!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills right from the start.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Eaton Corporation
✨Know Your Customer Service Basics
Brush up on your customer service principles and practices. Be ready to discuss how you've handled customer interactions in the past, especially any challenging situations. This will show that you understand the importance of communication and problem-solving in a customer service role.
✨Familiarise Yourself with ERP Systems
Since the job involves using ERP systems, make sure you have a basic understanding of how they work. If you’ve used any similar systems before, be prepared to share your experiences. This will demonstrate your ability to adapt and learn quickly.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer scenarios. Think about examples from your previous roles where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Analytical Skills
The role requires analysing key customer metrics, so be ready to discuss how you approach data analysis. Bring examples of how you've used data to drive decisions or improve processes in your past roles. This will highlight your attention to detail and problem-solving mindset.
