At a Glance
- Tasks: Manage customer support and ensure timely delivery of aerospace shipments.
- Company: Eaton, a global leader in aerospace fuel systems, is transforming its operations.
- Benefits: Competitive pay, great benefits, and opportunities for personal growth.
- Other info: Exciting career development opportunities and a focus on employee wellbeing.
- Why this job: Join a dynamic team and contribute to innovative aerospace projects.
- Qualifications: Experience in repairs and knowledge of certification requirements essential.
The predicted salary is between 30000 - 40000 £ per year.
Currently located in Titchfield, Hampshire, Eaton's Aerospace business stands as a global leader in aerospace fuel systems. Our site is undergoing a significant and exciting transformation as we relocate to a newly constructed facility in Daedalus. This state‑of‑the‑art site will serve as the Centre of Excellence for aerospace manufacturing across Europe, marking a new era of innovation and excellence. We pride ourselves as a premier supplier of fully integrated fuel systems for fixed and rotary‑wing aircraft. We boast extensive fuel and air system test facilities, facilitating comprehensive testing across a range of conditions with various fuel types.
What you’ll do:
- Ensure timely on‑time delivery of core shipment
- Return As Is shipments
- Booking house units to stock
- Issuing house units to achieve on‑time delivery
- Ad‑hoc queries from direct staff who have processing issues/labour queries
- Become the knowledge holder for complex shipments (esp. Military)
- Receipt and process new repairs to contract review
- Maintain accurate records through scanning
- Complete and update action plans (4ups) relating to departmental targets
- Contact & support customers where required to progress repair orders
- Ensure daily TAKT rates are met
- Attend weekly meeting to relay current information relating to targets to plan
- Ensure urgent repairs are prioritised suitability through inspection and despatch stages
- Support shipping in‑line with output plans
- Drive Lean process improvements to reduce lead times
- Undertake administrative duties to support Aftermarket operations
- Troubleshoot/problem solve transactional errors/system errors
- Ability to work under pressure
Skills:
- Good experience in working in Repairs (Part 145)
- Good working knowledge of certification requirements CAA/EASA/FAA 8130 etc.
- Proven record in using and driving Lean Manufacturing Techniques and working/leading in high‑performance teams
- Good Excel working level
- Ability to understand contractual requirements
- Working knowledge of ERP systems (MFG‑Pro) and especially repairs module
- Experienced user of customer portals
What we offer:
- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- Great company benefits
- We make your aspirations matter – Eaton encourages internal promotion, whenever possible
- We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter – reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the through power management technologies
- We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen
The successful applicant will be in contact with US ITAR controlled technology, goods and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process. All positions may require participation in video and in‑person interviews as part of the hiring process. All candidates will be evaluated based on job‑related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Customer Support Administrator in Fareham employer: Eaton Corporation
Eaton's Aerospace business in Titchfield, Hampshire, is an exceptional employer, offering a dynamic work environment at our new state-of-the-art facility in Daedalus, which serves as the Centre of Excellence for aerospace manufacturing in Europe. We prioritise employee growth through ongoing learning opportunities and internal promotions, while fostering a collaborative culture that values reliability, safety, and sustainability. With competitive compensation and a strong commitment to employee wellbeing, Eaton is dedicated to empowering its workforce to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Fareham
✨Tip Number 1
Get to know the company! Research Eaton's Aerospace business and their new facility in Daedalus. Understanding their values and goals will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support and lean manufacturing techniques. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Eaton. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Administrator in Fareham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Administrator role. Highlight your experience in repairs and any relevant knowledge of certification requirements like CAA/EASA/FAA. We want to see how your skills match what we're looking for!
Showcase Your Lean Experience:Since we value Lean Manufacturing Techniques, don’t forget to showcase any experience you have in this area. Share specific examples of how you've driven improvements in previous roles. This will help us see your potential impact at Eaton.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to complex topics like repairs and shipping.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Eaton Corporation
✨Know Your Stuff
Familiarise yourself with the aerospace industry, especially in relation to fuel systems. Understand the basics of CAA/EASA/FAA certification requirements and Lean Manufacturing Techniques. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly in repairs or administrative tasks. Be ready to discuss specific situations where you resolved issues under pressure, as this is crucial for a Customer Support Administrator.
✨Get Comfortable with Tech
Brush up on your Excel skills and any ERP systems you've used, especially MFG-Pro. If you have experience with customer portals, be sure to mention it. Being tech-savvy will demonstrate your ability to handle the administrative duties required for the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's transformation and how the new facility will impact operations. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
