Aftermarket Business Manager

What you’ll do:

Primary Function:

Eaton’s Aerospace Group, Fuel and Motion Control Systems Division, has an opening for an Aftermarket Business Manager (ABM) with site specific responsibility for Titchfield and Bedhampton located in the United Kingdom. This position will be offered as remote - in country or at the Titchfield or Bedhampton UK site.

As a key member of the Fuel and Motion Control (FMC) Division aftermarket organization with assigned site-specific focus, the Aftermarket Business Manager (ABM) is a leadership position that advances the division aftermarket growth strategy and serves FMC sites, as an aerospace aftermarket subject matter expert, with knowledge and direction on all aftermarket business related matters, such as, regulatory and product support agreement requirements and compliance, military and civil customer and market dynamics, MRO operations, and flow down of aerospace group and division strategies and associated initiatives.

The ABM has two (2) primary functions aligned to FMC aftermarket growth and customer satisfaction, which includes: 1. Leads and manages key aftermarket strategic programs, such as pillars of the division aftermarket growth strategy and complex customer programs, including the deployment and management of new business opportunities or power by hour agreement execution. The ABM also provides site level support aligned with each division or key customer initiative, as required. 2. Responsibility for improving and sustaining aftermarket customer satisfaction by capturing voice of the customer, analyzing site performance against customer expectations, and driving corrective action plans in collaboration with site leadership when the site is underperforming to customer expectations.

Essential Functions:

The successful candidate will be able to do the following:

Aftermarket Strategic Initiatives

- Lead major division strategic initiatives and/or new business deployment and sustainment (Programs).

• Defines and articulates program objectives across Group, Division and site leadership teams.

• Champions and/or leads Integrated Program Teams (IPT) across all Program phases.

• Utilizing Eaton Business Systems and program management tools, creates project plans and manages resources to achieve program deliverables. Directs overall organizational performance on the program, assuring that the “Triple Constraint” of Cost/Scope/Schedule is met and resources necessary to achieve this constraint are appropriately identified, secured and managed. Seeks team input to promote rapid resolution to issues. Coaches and provides feedback/rewards on performance indicators.

• Monitors & reports overall performance through metrics during all phases of the Program. Develops and implements corrective action & recovery plans as required.

• Leads IPT in identifying, quantifying, and mitigating risk. Uses risk identification, assessment and mitigation methodologies.

• Responsible for communicating Program status at appropriate level to relevant Stakeholders at Aerospace Group, divisional, and/or site leadership levels.

Aftermarket Performance

- Knowledgeable of customer contractual requirements and customer expectations. Flows down requirements to business and drives activities to achieve a high level of customer satisfaction.

• Subject matter expert in aftermarket product support agreements and customer contract terms and conditions. Prioritizes and communicates customer requirements to the business and ensures the organization is responsive to customer needs at the division and site levels.

• Champions the site Aftermarket Business Operating System reviews. Supports preparation of the review material, including analyzing performance metrics and data to identify performance issues and to assign appropriate root cause and corrective action improvement plans.

• Monitors voice of customer (VOC) feedback systems. Initiates and supports rapid response activities and systemic issue solutions as required to meet or exceed overall customer expectations. Maintains strong engagement with site leadership teams to keep pulse of site issues and to accelerate improvements, including escalation as necessary through defined paths

• Serves as a business escalation point to address major customer issues when the customer is not satisfied with the site response or there is an FMC global issue. The ABM leads site IPTs to create, manage and monitor customer improvements plans, as required.

• Responsible for managing the development and reporting of requested OEM aftermarket performance improvement plan reviews.

• Promotes and supports deployment of standard aftermarket processes and metrics across the division to realize the benefits of running the business as an integrated operating company.

• Leads aftermarket issues with major OEM programs such as Airbus, Safran and Rolls Royce. Coordinating improvements across the FMC division to ensure aftermarket OEM programs improvements, escalation and issues are addressed.

• Supports regional customer performance reviews. Works across the division to collect customer metrics and associated performance improvement action plans. Assists with communicating plans to the customer and then monitors the execution through customer closure.

Qualifications:

Basic Qualifications:

• Bachelor’s Degree from an accredited institution in Engineering,