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- Tasks: Manage customer relationships and oversee order fulfillment for business clients.
- Company: Eaton is a global leader in power management, committed to sustainability and diversity.
- Benefits: Join a culture of inclusion with opportunities for growth and development.
- Why this job: Be part of a passionate team that values ethics and transparency while exceeding customer expectations.
- Qualifications: Looking for motivated individuals who can work in a team and take ownership of their tasks.
- Other info: This role offers a chance to make a real impact in customer satisfaction.
The predicted salary is between 28800 - 42000 £ per year.
Eaton Titchfield Join Our Team at Eaton: Empowering Tomorrow, Today! We are more than just a power management company, we are committed to inclusion, diversity, and sustainability. You will be part of a global team committed to delivering on our brand promise: “Make what matters work” We pride ourselves on building a culture that reflects our shared goals, beliefs, and attitudes. We are ethical – We are passionate – We are responsible – We are efficient – We are transparent – We are learning. We are EATON! Short Description This role is working as a member of the customer service team responsible for managing a nominated group of business customers. Key functions include managing the customer relationship acting as primary customer interface, leading regular customer business reviews and to manage, monitor and report on their associated order book, including driving the supply chain to deliver to customer requirements. The role will require a motivated and ambitious individual capable of working within a team, whilst also taking ownership and be accountable for their assigned customer portfolio. The primary objective is to ensure customer expectations are exceeded and to manage and progress customer orders efficiently, employing commercial awareness practices.
Senior Customer Support Representative employer: Eaton Careers
Contact Detail:
Eaton Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Representative
✨Tip Number 1
Familiarize yourself with Eaton's core values and mission. Understanding their commitment to inclusion, diversity, and sustainability will help you align your responses during interviews and demonstrate that you share their vision.
✨Tip Number 2
Highlight your experience in managing customer relationships and leading business reviews. Be prepared to discuss specific examples where you've exceeded customer expectations and how you handled challenges in a customer service environment.
✨Tip Number 3
Showcase your ability to work within a team while also taking ownership of your responsibilities. Prepare to discuss how you've collaborated with colleagues to drive results and how you’ve taken initiative in past roles.
✨Tip Number 4
Research the supply chain processes relevant to the role. Being knowledgeable about how to efficiently manage and progress customer orders will set you apart as a candidate who is ready to contribute from day one.
We think you need these skills to ace Senior Customer Support Representative
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Eaton's commitment to inclusion, diversity, and sustainability. Reflect these values in your application to show that you align with their culture.
Highlight Relevant Experience: Emphasize your experience in customer support and relationship management. Provide specific examples of how you've exceeded customer expectations and managed customer portfolios effectively.
Showcase Your Skills: Detail your skills in communication, teamwork, and accountability. Mention any relevant tools or software you are proficient in that can help manage customer relationships and orders.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying to Eaton. Discuss how your personal values align with their brand promise and how you can contribute to their goals.
How to prepare for a job interview at Eaton Careers
✨Understand Eaton's Values
Familiarize yourself with Eaton's commitment to inclusion, diversity, and sustainability. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these principles in your previous roles.
✨Showcase Your Customer Relationship Skills
Since the role involves managing customer relationships, think of specific instances where you successfully built and maintained strong relationships with clients. Highlight your communication skills and ability to lead business reviews.
✨Demonstrate Commercial Awareness
Prepare to discuss how you have used commercial awareness to drive results in past positions. This could include examples of how you managed customer expectations or improved order efficiency while considering the supply chain.
✨Emphasize Teamwork and Accountability
Eaton values individuals who can work within a team while also taking ownership of their responsibilities. Be ready to share experiences where you collaborated effectively with others and took accountability for your assigned tasks.
