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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional service and smooth restaurant operations.
- Company: Join DOME & Truffle Burger, a dynamic London food brand with a festival vibe.
- Benefits: Enjoy 25% off food, flexible savings options, and an award-winning support programme.
- Why this job: Be part of a passionate team and grow within a thriving hospitality environment.
- Qualifications: Experience in fast-paced hospitality and a natural leadership flair.
- Other info: Exciting career growth opportunities as the business expands.
The predicted salary is between 32000 - 48000 £ per year.
About DOME & Truffle Burger
DOME creates exciting, high-energy places where people come together. From nationwide festivals and Southbank meanwhile spaces to pop-ups, catering, and events across London, we design, deliver, and operate vibrant, food-led destinations. Alongside this, we run our two Truffle Burger restaurants in central London. Born from London’s street-food and festival scene, Truffle Burger is known for decadent, creative burgers, relaxed service, and consistently high standards. Our restaurants are small, neighbourhood spots with a big reputation. We offer a hands-on, energetic working environment with friendly, experienced teams who care deeply about food, service, and teamwork.
The Role
- Lead and manage a front-of-house team of 4–6 front of house staff, while supporting the Head Chef, kitchen team and overseeing daily service.
- Ensure smooth and efficient restaurant operations, including scheduling, stock control, and ordering.
- Support team development through coaching, motivation, feedback, and regular check‑ins.
- Create weekly rotas, authorise holidays, cover absences, and monitor time and attendance.
- Lead exceptional customer service with charisma and warmth, following and guiding the teams with their steps of service.
- Handle customer feedback and complaints promptly, using insights to improve the guest experience.
- Work with the Operations Manager to identify ways to reduce costs and increase revenue while maintaining quality.
- Ensure consistency and quality across all food and beverage offerings in line with Truffle Burger standards.
- Carry out regular inspections to maintain cleanliness, safety, and compliance with health & food safety regulations.
- Identify opportunities to improve teamwork, workflow, training, and service sequences.
- Take ownership of team performance and outcomes, fostering a positive and enthusiastic work environment whilst communicating confidently, respectfully and encouraging feedback and continuous learning.
- Report to Operations Manager – all things team, service excellence, compliance, sales and GPs.
About you
- Proven experience as a General Manager or Assistant General Manager in a fast‑paced, casual hospitality environment, looking after a team of 6+.
- Food Safety Level 3 Certification and a Personal License is preferable but not essential.
- A natural leader who motivates teams and leads by example.
- Passionate about street food, service, and delivering great guest experiences.
- Organised, proactive, and confident solving problems independently.
- Comfortable balancing operational detail with people management.
- Energetic, positive, and thrives in a busy, hands‑on role.
What we offer
- Fun, friendly, casual and seriously experienced team.
- 25% off food at any location/restaurant for you and 3 guests.
- Wage Stream – save with interest, and never get caught short.
- Award Winning Employee Assistance Program to support your health and wellbeing.
- Be part of a well‑known London food brand with strong roots in festivals and street food.
- Work in a supportive, energetic environment with experienced teams.
- Opportunity to grow within the diverse DOME portfolio and Truffle Burger as the business continues to expand.
If you love being busy, care about consistency and quality, and want to grow with an exciting London brand, we’d love to hear from you.
General Manager in City of Westminster employer: EatDome
Contact Detail:
EatDome Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join hospitality groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for food and service shine through. Share your experiences and how you’ve led teams in the past. Remember, they want someone who fits into their vibrant culture!
✨Tip Number 3
Be prepared to demonstrate your skills! Bring examples of how you've handled customer feedback or improved team performance. Maybe even suggest a fun idea for a new burger or event that could fit with Truffle Burger’s vibe!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the DOME and Truffle Burger family!
We think you need these skills to ace General Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for food and service shine through! We want to see how your experiences align with our vibrant atmosphere and commitment to quality.
Be Specific: Use specific examples from your past roles to demonstrate your leadership skills and operational expertise. We’re looking for real-life stories that showcase how you’ve successfully managed teams and improved guest experiences.
Tailor Your CV: Make sure your CV is tailored to the General Manager role at Truffle Burger. Highlight relevant experience in fast-paced environments and any achievements that reflect your ability to lead a team and maintain high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with DOME & Truffle Burger!
How to prepare for a job interview at EatDome
✨Know the Brand Inside Out
Before your interview, dive deep into DOME and Truffle Burger's ethos. Familiarise yourself with their menu, values, and what makes them stand out in the bustling London food scene. This knowledge will not only impress but also show your genuine interest in the role.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Prepare examples of how you've motivated teams in the past, handled conflicts, and ensured high standards of service. Be ready to discuss how you can bring warmth and confidence to the team at Truffle Burger.
✨Demonstrate Problem-Solving Skills
Expect questions about handling operational challenges. Think of specific instances where you've solved problems independently or improved processes. Highlight your proactive approach and how it aligns with maintaining Truffle Burger’s high standards.
✨Engage with Customer Experience Scenarios
Prepare for role-play scenarios where you might need to handle customer feedback or complaints. Show your charisma and warmth in these situations, as they are key to delivering exceptional service. Discuss how you would use insights from feedback to enhance the guest experience.
