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For Companies At a Glance
- Tasks: Lead a dynamic team to elevate customer service standards and drive team success.
- Company: Exciting hospitality tech startup with a remote-first culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Why this job: Join a passionate team and make a real difference in customer experience.
- Qualifications: 2-3 years in a leadership role with strong communication skills.
- Other info: Energetic startup atmosphere with plenty of room for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A growing hospitality tech startup is seeking a Customer Service Leader to manage a high-potential team in London, overseeing daily operations and coaching team members. The role includes setting high standards for customer care and communication while working with an offshore team.
Candidates should have 2-3 years of experience in a leadership role and a passion for developing others in an energetic startup environment. Excellent communication and team management skills are essential.
Customer Experience Lead - Global, Remote-First in London employer: EatClub
Contact Detail:
EatClub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead - Global, Remote-First in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality tech space on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've developed team members or improved customer service. This will help them see you as the perfect fit for their team.
✨Tip Number 3
Be proactive! If you find a company you love, don’t wait for a job posting. Reach out directly and express your interest in working with them. Tailor your message to highlight how your experience aligns with their needs.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Customer Experience Lead - Global, Remote-First in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through. We want to see that you’re not just looking for a job, but that you genuinely care about developing others and creating amazing customer interactions.
Tailor Your Experience: Make sure to highlight your leadership experience in your application. We’re looking for someone with 2-3 years in a similar role, so be specific about how your past experiences align with what we need at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication skills come across well in your writing. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process. Let’s get started!
How to prepare for a job interview at EatClub
✨Know the Company Inside Out
Before your interview, dive deep into the hospitality tech startup's mission, values, and recent achievements. Understanding their culture and goals will help you align your answers with what they’re looking for in a Customer Experience Lead.
✨Showcase Your Leadership Style
Be ready to discuss your leadership experience in detail. Share specific examples of how you've coached team members and set high standards in previous roles. This will demonstrate your ability to manage and inspire a team effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service philosophy. Think of scenarios where you had to handle difficult situations or improve team performance, and be prepared to explain your thought process and outcomes.
✨Highlight Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate how you’ve successfully communicated with both onshore and offshore teams.
