Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead enterprise account management and oversee a team of Account Managers.
- Company: Join EatClub, a fast-growing tech company transforming the hospitality market.
- Benefits: Enjoy hybrid working, competitive salary, and performance incentives.
- Why this job: Be a key player in launching a marketplace business in the UK.
- Qualifications: 3–5+ years in account management or hospitality tech required.
- Other info: Shape the future of hospitality while building a high-performance team culture.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for an exceptional Enterprise Account Manager Lead to join EatClub’s founding UK team. You’ll be the strategic partner to some of the UK’s most valuable hospitality groups, driving adoption, retention, and revenue, while also leading a small team of Account Managers. This is a unique opportunity to take on a high-impact, high-ownership role as part of a high-growth scale-up expanding into the UK market.
About the Role
EatClub is a fast-growing, VC-backed tech company that helps restaurants unlock incremental, profitable revenue through dynamic pricing. We’ve transformed the hospitality market in Australia, and now, with London as our launchpad, we’re bringing the same impact to the UK.
As Enterprise Account Manager Lead, you’ll personally manage a portfolio of top-tier enterprise accounts while overseeing two Account Managers. You’ll run monthly business reviews, drive performance at both the venue and team level, and play a key role in the UK launch and long-term commercial strategy. This role is equal parts strategic account management, operations, and team leadership and perfect for someone who thrives in ambiguity, loves ownership, and wants to be a cornerstone of our UK success story.
What You’ll Be Doing
- Enterprise Account Management
- Own a portfolio of the UK’s most valuable restaurants, hospitality groups, and enterprise partners.
- Build deep, long-term relationships with stakeholders, owners, GMs, marketing leads, and finance teams.
- Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) to track ROI, identify growth opportunities, and ensure commercial performance.
- Use data to proactively identify risks, gaps, and upsell moments.
- Ensure adoption, activation, and performance across multiple locations and brands.
- Team Leadership
- Lead and coach a team of 2 Account Managers, setting targets, building workflows, and running 1:1s.
- Drive excellence in account management through hands-on support, training, and performance reviews.
- Help build a high-performance team culture that balances autonomy with accountability.
- Operational Ownership
- Take ownership of operational execution across enterprise accounts including onboarding, implementation, activation, reporting, and performance tracking.
- Build and refine repeatable processes for high-touch account management at scale.
- Collaborate cross-functionally with Sales, Marketing, Product, and Customer Support to ensure smooth delivery and partner success.
- Launch & Scale
- Be the first enterprise account hire in the UK. You are comfortable being hands-on, proactive, and a key driver of our UK market entry.
- Contribute to our UK strategy and playbook development based on real-time insights from the field.
- Champion the voice of our enterprise customers internally to shape product evolution and growth decisions.
About You
You’re a confident operator who’s ready to lead from the front. You love turning complexity into action, and are excited by the challenge (and opportunity) of helping launch a marketplace business in a new market. You might be a great fit if:
- You’ve managed enterprise-level hospitality clients, multi-site groups, chains, or large venue portfolios.
- You understand the dynamics of a two-sided marketplace, ideally with experience in food, travel, or delivery tech.
- You’re comfortable being the first enterprise hire in-market, scrappy, self-sufficient, and solutions-oriented.
- You’ve led or mentored teams and are ready to build a culture of performance and excellence.
- You’re commercially savvy, data-driven, and at ease with high-pressure stakeholder management.
- You have 3–5+ years’ experience in account management, customer success, or hospitality tech.
- You love hospitality and want to be part of reshaping how the industry works.
What’s In It for You?
- Be part of EatClub’s founding UK team, shaping how we grow from Day 1.
- Own relationships with the UK’s best restaurant groups and operators.
- Competitive base salary + performance incentives.
- Hybrid working, mix of field visits, WFH, and in office team collaboration.
- Join a high-growth startup with global traction and strong backing.
Contact Detail:
EatClub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Account Manager Lead
✨Tip Number 1
Familiarise yourself with the UK hospitality market and its key players. Understanding the landscape will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the hospitality tech space, especially those who have experience with marketplaces. This can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven revenue and retention in previous roles. Highlighting your achievements in managing enterprise-level accounts will showcase your suitability for this high-impact position.
✨Tip Number 4
Research EatClub’s business model and recent developments. Being knowledgeable about their operations and how they plan to disrupt the UK market will allow you to align your vision with theirs during discussions.
We think you need these skills to ace Enterprise Account Manager Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing enterprise-level hospitality accounts. Emphasise any relevant achievements, particularly those that demonstrate your ability to drive adoption and revenue.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your understanding of the dynamics of a two-sided marketplace and how your background aligns with EatClub's mission to reshape the hospitality industry.
Showcase Leadership Experience: Since this role involves leading a team, be sure to include examples of your leadership experience. Highlight any instances where you have mentored or coached team members, and how you fostered a high-performance culture.
Demonstrate Data-Driven Decision Making: Provide examples in your application of how you've used data to identify growth opportunities or improve performance in previous roles. This will show your analytical skills and your ability to make informed decisions.
How to prepare for a job interview at EatClub
✨Showcase Your Experience with Enterprise Accounts
Be prepared to discuss your previous experience managing enterprise-level hospitality accounts. Highlight specific examples where you drove adoption and retention, and how you built long-term relationships with key stakeholders.
✨Demonstrate Your Understanding of Marketplaces
Since the role involves working within a two-sided marketplace, make sure to articulate your understanding of how marketplaces operate. Discuss any relevant experience you have in food, travel, or delivery tech that showcases your knowledge.
✨Prepare for Leadership Questions
As you'll be leading a small team of Account Managers, expect questions about your leadership style. Be ready to share examples of how you've mentored teams, set targets, and fostered a high-performance culture in previous roles.
✨Bring Data-Driven Insights
The role requires a data-driven approach to identify risks and growth opportunities. Prepare to discuss how you've used data in past roles to inform decision-making and drive performance, especially in relation to ROI and upselling.