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- Tasks: Lead a dynamic team to elevate customer service and ensure top-notch communication.
- Company: Exciting hospitality tech startup with a remote-first approach.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Why this job: Join a passionate team and make a real difference in customer experience.
- Qualifications: 2-3 years in a leadership role with strong communication skills.
- Other info: Thriving startup culture focused on innovation and team development.
The predicted salary is between 36000 - 60000 £ per year.
A growing hospitality tech startup is seeking a Customer Service Leader to manage a high-potential team in London, overseeing daily operations and coaching team members. The role includes setting high standards for customer care and communication while working with an offshore team.
Candidates should have 2-3 years of experience in a leadership role and a passion for developing others in an energetic startup environment. Excellent communication and team management skills are essential.
Customer Experience Lead - Global, Remote-First in City of London employer: EatClub
Contact Detail:
EatClub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead - Global, Remote-First in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality tech space on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've developed team members and improved customer experiences. This will make you stand out as a candidate.
✨Tip Number 3
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their values. Practising common interview questions can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our awesome team.
We think you need these skills to ace Customer Experience Lead - Global, Remote-First in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team!
Highlight Relevant Experience: Make sure to showcase your leadership experience in customer service. We’re looking for someone with 2-3 years in a similar role, so don’t hold back on sharing your achievements and how you've developed others.
Tailor Your Application: Customise your application to reflect the job description. Use keywords from the posting to demonstrate that you understand what we’re looking for in a Customer Experience Lead.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at EatClub
✨Know the Company Inside Out
Before your interview, dive deep into the hospitality tech startup's mission, values, and recent achievements. Understanding their culture and goals will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Style
Be ready to discuss your leadership experience in detail. Think of specific examples where you've successfully managed a team, set high standards, and coached team members. This will demonstrate your capability to lead and inspire others in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life customer service scenarios. Prepare by thinking through challenges you've faced in previous roles and how you resolved them. This will highlight your problem-solving skills and ability to maintain high customer care standards.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use concise language and maintain a positive tone throughout the interview. This will not only showcase your communication skills but also reflect your enthusiasm for the position.
