At a Glance
- Tasks: Manage restaurant partnerships, using data to drive success and growth.
- Company: Join EatClub, a fast-growing hospitality tech scaleup revolutionising the dining experience.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Opportunity to lead new city launches and shape account management processes.
- Why this job: Make a real impact in the hospitality industry while developing your skills.
- Qualifications: 1-3 years in Account Management or similar roles; strong communication and organisational skills.
About EatClub
At EatClub, we believe restaurants and bars are the beating heart of every city’s culture. Our mission is simple: help the hospitality industry thrive through smart, powerful tech.
Our platform helps over 2 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill. Recently ranked #11 on the 2025 Deloitte Tech Fast 50! We’re now a 150+ person scaleup that’s growing fast and making waves in the industry.
A balanced role combining autonomy, structure, and meaningful support:
- Shape how the Account Management function grows and scales
- Work closely with high-quality restaurant partners, influencing their success
A Day-in-a-Life of our Account Manager:
As an Account Manager at EatClub, you’ll act as the “mayor” of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions. Your work will directly impact partner success and the growth of EatClub in your territory, shaping the experience of both restaurants and their customers in the city.
- Visit and build strong relationships with restaurant partners across your territory
- Monitor partner performance using dashboards and data insights
- Identify risks early and proactively reduce churn through consultative conversations
- Spot and deliver growth opportunities, including campaigns, upsells, and new features
- Balance field visits with desk-based planning and analysis
- Provide feedback and contribute ideas to improve account management processes and reporting
Type of projects you’ll be working on at EatClub:
- Own and optimise a portfolio of restaurants, ensuring long-term retention and growth
- Design and test interventions to improve partner performance and satisfaction
- Collaborate with internal teams to refine account management playbooks and reporting
- Participate in scaling efforts, helping shape processes and workflows in a rapidly growing business
- Support new market launches and help establish local best practices
You’ll have full ownership of your territory and partners, with guidance and support from the wider Account Management team and leadership.
Requirements:
- 1-3 years’ experience in Account Management, Customer Success, or a commercial role
- Strong organisational and communication skills, both in-person and in writing
- Confidence managing a portfolio across field and desk-based work
- Experience in food tech, hospitality, marketplaces, or SaaS
- Exposure to territory-based or field-led roles
- Enjoyment of data analysis and performance reporting
- Interest in process improvement and helping build scalable ways of working
- Curious, proactive, and confident in building relationships with partners
- Motivated to take ownership of outcomes while valuing support and collaboration
- Comfortable mixing partner-facing work with data analysis and planning
You’ll grow your territory’s portfolio, improve partner retention and performance, and have a visible impact on EatClub’s expansion in NSW. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.
Note: This role is not suitable for those who want purely desk-based or purely field-based work, or who are uncomfortable using data to guide conversations with partners.
If you're curious about what we're building, you're welcome to explore EatClub ahead of your interview. First-time users who choose to give it a try can use the code "ECAPPLY5" for an optional $5 voucher to test the experience.
Account Manager - Hospitality Tech in Cardiff employer: EatClub
EatClub is an exceptional employer that fosters a dynamic and supportive work culture in the vibrant city of Manchester. With a focus on employee growth, we offer uncapped commission opportunities and comprehensive training to help you excel in your role as a Business Development Manager. Join us to be part of a forward-thinking team that values innovation and collaboration while making a significant impact in the local hospitality scene.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Hospitality Tech in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like EatClub. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to EatClub
Don't be shy about reaching out to EatClub directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Manager - Hospitality Tech in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about EatClub and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at EatClub
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
