At a Glance
- Tasks: Build relationships with restaurant partners and drive their success through data-driven insights.
- Company: Join EatClub, a fast-growing tech company revolutionising the hospitality industry.
- Benefits: Enjoy a balanced role with autonomy, support, and opportunities for growth.
- Other info: Be part of a collaborative team and help shape processes in a scaling environment.
- Why this job: Make a real impact on local culture while shaping the future of account management.
- Qualifications: 1-3 years in Account Management or a related field, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At EatClub, we believe restaurants and bars are the beating heart of every city's culture. Our mission is simple: help the hospitality industry thrive through smart, powerful tech. Our platform helps over 2 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill. We empower more than 4,000 venues to fill empty tables, increase foot traffic, and maximise revenue.
Recently ranked #11 on the 2025 Deloitte Tech Fast 50! Now is an exciting time to join our team. Initially co-founded by Marco Pierre White and leaders in the food tech scene, we’re now a 150+ person scaleup that’s growing fast and making waves in the industry.
Why You’ll Love Working With Us
- Join a high-growth, international business at an exciting stage of UK expansion
- A balanced role combining autonomy, structure, and meaningful support
- Shape how the Account Management function grows and scales
- Work closely with high-quality restaurant partners, influencing their success
- Be part of a collaborative culture that values thoughtful execution and continuous improvement
A Day-in-a-Life of our Account Manager
This role exists because we’re scaling quickly in the UK. As an Account Manager at EatClub, you’ll act as the "mayor" of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions. Some days you’ll be in the field visiting partners, helping them succeed and unlocking growth opportunities. Other days you’ll review performance dashboards, plan interventions, and use your commercial judgment to reduce churn and maximise long-term value.
You’ll make smart, autonomous decisions while collaborating with internal teams to improve processes, campaigns, and reporting. Your work will directly impact partner success and the growth of EatClub in your territory, shaping the experience of both restaurants and their customers in the city.
On any given week, you will be:
- Visiting and building strong relationships with restaurant partners across your territory
- Monitoring partner performance using dashboards and data insights
- Identifying risks early and proactively reducing churn through consultative conversations
- Leading onboarding, activation, and optimisation for new partners
- Spotting and delivering growth opportunities, including campaigns, upsells, and new features
- Balancing field visits with desk-based planning and analysis
- Providing feedback and contributing ideas to improve account management processes and reporting
Type of projects you’ll be working on at EatClub...
- Owning and optimising a portfolio of restaurants, ensuring long-term retention and growth
- Designing and testing interventions to improve partner performance and satisfaction
- Collaborating with internal teams to refine account management playbooks and reporting
- Participating in scaling efforts, helping shape processes and workflows in a rapidly growing business
- Supporting new market launches and helping establish local best practices
You’ll have full ownership of your territory and partners, with guidance and support from the wider Account Management team and leadership.
You have...
- 1-3 years' experience in Account Management, Customer Success, or a commercial role
- Experience working to retention, churn reduction, or revenue-related goals
- Strong organisational and communication skills, both in-person and in writing
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and desk-based work
It would be extra awesome if you also had...
- Experience in food tech, hospitality, marketplaces, or SaaS
- Exposure to territory-based or field-led roles
- Enjoyment of data analysis and performance reporting
- Interest in process improvement and helping build scalable ways of working
You are...
- Curious, proactive, and confident in building relationships with partners
- Motivated to take ownership of outcomes while valuing support and collaboration
- Comfortable mixing partner-facing work with data analysis and planning
- Adaptable and effective in a scaling environment where processes are evolving
- Passionate about delivering real value to partners, not just ticking boxes
You’ll grow your territory's portfolio, improve partner retention and performance, and have a visible impact on EatClub's expansion in NSW. Your work will directly contribute to each city's culture. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.
Maybe this role is not for you if...
- You prefer fully structured processes with little room to influence outcomes
- You want purely desk-based or purely field-based work
- You’re uncomfortable using data to guide conversations with partners
- You’re not interested in improving how things are done over time
If you’re curious about what we’re building, you’re welcome to explore EatClub ahead of your interview. First-time users who choose to give it a try can use the code "ECAPPLY5" for an optional $5 voucher to test the experience. This is entirely voluntary and has no impact on your application or interview process.
One last note: even if you feel that you don’t meet all the criteria above, we encourage you to apply. Past work experience is not the only indicator of future success, and we are on the lookout for hungry talent who wants to grow with us. So if you want to be a part of something remarkable, then we’re excited to hear from you.
Account Manager (Cardiff) employer: EatClub
At EatClub, we pride ourselves on being an innovative and dynamic employer that champions the hospitality industry through cutting-edge technology. Our London office fosters a collaborative and vibrant work culture, offering autonomy and flexibility while empowering employees to make meaningful contributions. With ample opportunities for professional growth and a commitment to diversity and inclusion, joining our passionate team means being part of a company that values creativity, results, and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Cardiff)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into EatClub's mission and values. Understanding how they help restaurants thrive will show you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This can give you insider knowledge and make a great impression.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you've successfully built relationships or solved problems. This will help you demonstrate your skills in action during the interview.
✨Tip Number 4
Don’t forget to showcase your passion for the hospitality industry! Share your favourite dining experiences or how you think tech can enhance customer satisfaction. This personal touch can set you apart from other candidates.
We think you need these skills to ace Account Manager (Cardiff)
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Mention any experiences you've had with restaurants or bars, and how they inspire you to help them thrive with smart tech.
Be Data-Driven:Since we value data insights, make sure to highlight any experience you have with performance metrics or analytics. Show us how you've used data to make decisions in past roles, as this will resonate well with our mission.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Account Manager role. We want to see how you fit into our culture and goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EatClub
✨Know Your Stuff
Before the interview, dive deep into EatClub's mission and values. Familiarise yourself with their platform and how it benefits both customers and restaurant partners. Being able to discuss specific features or recent successes will show your genuine interest and understanding of the company.
✨Showcase Your Relationship Skills
As an Account Manager, building relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight your communication skills and how you can adapt your approach to different partners.
✨Data is Your Friend
Since the role involves using data to guide decisions, be ready to discuss how you've used data analysis in previous roles. Bring examples of how you've monitored performance metrics and made recommendations based on your findings. This will demonstrate your analytical mindset.
✨Be Ready to Adapt
EatClub is a fast-growing company, so they’ll want to see that you can thrive in a dynamic environment. Share instances where you've had to adapt quickly to changes or challenges in your work. Emphasising your flexibility and problem-solving skills will resonate well with them.
