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For Companies At a Glance
- Tasks: Build relationships with restaurant partners and drive their success through data-driven insights.
- Company: Join EatClub, a fast-growing tech company revolutionising the hospitality industry.
- Benefits: Enjoy a balanced role with autonomy, support, and opportunities for growth.
- Why this job: Make a real impact on local culture while shaping the future of account management.
- Qualifications: 1-3 years in Account Management or Customer Success, with strong communication skills.
- Other info: Be part of a collaborative team in a rapidly evolving environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About EatClub
At EatClub, we believe restaurants and bars are the beating heart of every city's culture. Our mission is simple: help the hospitality industry thrive through smart, powerful tech. Our platform helps over 2 million customers discover top restaurants and access realâtime deals that save them up to 50% off the bill. We empower more than 4,000 venues to fill empty tables, increase foot traffic, and maximise revenue.
Why You'll Love Working With Us
- Join a highâgrowth, international business at an exciting stage of UK expansion
- A balanced role combining autonomy, structure, and meaningful support
- Shape how the Account Management function grows and scales
- Work closely with highâquality restaurant partners, influencing their success
- Be part of a collaborative culture that values thoughtful execution and continuous improvement
A DayâinâaâLife of our Account Manager
This role exists because we're scaling quickly in the UK. As an Account Manager at EatClub, you'll act as the "mayor" of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions. Some days you'll be in the field visiting partners, helping them succeed and unlocking growth opportunities. Other days you'll review performance dashboards, plan interventions, and use your commercial judgement to reduce churn and maximise longâterm value.
On Any Given Week, You Will Be
- Visiting and building strong relationships with restaurant partners across your territory
- Monitoring partner performance using dashboards and data insights
- Identifying risks early and proactively reducing churn through consultative conversations
- Leading onboarding, activation, and optimisation for new partners
- Spotting and delivering growth opportunities, including campaigns, upsells, and new features
- Balancing field visits with deskâbased planning and analysis
- Providing feedback and contributing ideas to improve accountâmanagement processes and reporting
Type of projects you'll be working on at EatClub
- Owning and optimising a portfolio of restaurants, ensuring longâterm retention and growth
- Designing and testing interventions to improve partner performance and satisfaction
- Collaborating with internal teams to refine accountâmanagement playbooks and reporting
- Participating in scaling efforts, helping shape processes and workflows in a rapidly growing business
- Supporting new market launches and helping establish local best practices
You have
- 1â3 years' experience in Account Management, Customer Success, or a commercial role
- Experience working on retention, churn reduction, or revenueârelated goals
- Strong organisational and communication skills, both inâperson and in writing
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and deskâbased work
It would be extra awesome if you also had
- Experience in food tech, hospitality, marketplaces, or SaaS
- Exposure to territoryâbased or fieldâled roles
- Enjoyment of data analysis and performance reporting
- Interest in process improvement and helping build scalable ways of working
You are
- Curious, proactive, and confident in building relationships with partners
- Motivated to take ownership of outcomes while valuing support and collaboration
- Comfortable mixing partnerâfacing work with data analysis and planning
- Adaptable and effective in a scaling environment where processes are evolving
- Passionate about delivering real value to partners, not just ticking boxes
If you do a good job
Youâll grow your territory's portfolio, improve partner retention and performance, and have a visible impact on EatClub's expansion in NSW. Your work will directly contribute to each city's culture. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.
Maybe this role is not for you if
- You prefer fully structured processes with little room to influence outcomes
- You want purely deskâbased or purely fieldâbased work
- Youâre uncomfortable using data to guide conversations with partners
- Youâre not interested in improving how things are done over time
If youâre curious about what weâre building, youâre welcome to explore EatClub ahead of your interview. Firstâtime users who choose to give it a try can use the code ECAPPLY5 for an optional $5 voucher to test the experience. This is entirely voluntary and has no impact on your application or interview process.
One last note: even if you feel that you donât meet all the criteria above, we encourage you to apply. Past work experience is not the only indicator of future success, and we are on the look out for hungry talent who wants to grow with us. So if you want to be a part of something remarkable, then weâre excited to hear from you.
Account Manager (Bristol) employer: EatClub
Contact Detail:
EatClub Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Account Manager (Bristol)
â¨Tip Number 1
Get to know the company inside out! Before your interview, dive into EatClub's mission and values. Understanding what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their journey.
â¨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This not only gives you insider info but also shows your enthusiasm for the role.
â¨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in past roles, especially around retention and relationship building. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
â¨Tip Number 4
Donât forget to showcase your data skills! Since the role involves using data to guide decisions, be ready to discuss how you've used data in previous jobs to drive results. This will highlight your analytical side and fit for the Account Manager position.
We think you need these skills to ace Account Manager (Bristol)
Some tips for your application đŤĄ
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. Mention any relevant experiences or insights you've gained that connect you to our mission at EatClub. We want to see that you're not just looking for a job, but that you're genuinely excited about helping restaurants thrive!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Account Manager role. Use keywords from the job description and demonstrate how you can contribute to our growth. We appreciate when candidates take the time to show us why theyâre a perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. We love a well-structured application thatâs easy to read. Avoid jargon and focus on clear communicationâthis is especially important in a role where you'll be building relationships with partners!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows us that youâre proactive and keen to join our team at EatClub!
How to prepare for a job interview at EatClub
â¨Know Your Stuff
Before the interview, dive deep into EatClub's mission and values. Familiarise yourself with their platform and how it benefits both customers and restaurant partners. This will show your genuine interest and help you connect your experience to their goals.
â¨Showcase Your Relationship Skills
As an Account Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your communication skills and any strategies you've used to reduce churn or improve partner satisfaction.
â¨Data is Your Friend
Since the role involves using data to guide decisions, be ready to discuss your experience with performance metrics and dashboards. Bring examples of how you've used data analysis to drive results in previous roles, especially in retention or revenue growth.
â¨Be Ready to Adapt
EatClub is a fast-growing company, so adaptability is crucial. Think of instances where you've successfully navigated change or improved processes. Show that you're not just comfortable with evolving environments but thrive in them!