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- Tasks: Build relationships with restaurant partners and drive their success through data-driven decisions.
- Company: Join EatClub, a fast-growing tech company revolutionising the hospitality industry.
- Benefits: Enjoy a balanced role with autonomy, support, and opportunities for growth.
- Other info: Be part of a collaborative team in a rapidly evolving environment.
- Why this job: Make a real impact on local dining culture while shaping your career.
- Qualifications: 1-3 years in Account Management or similar roles; strong communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About EatClub
At EatClub, we believe restaurants and bars are the beating heart of every city's culture. Our mission is simple: help the hospitality industry thrive through smart, powerful tech. Our platform helps over 2 million customers discover top restaurants and access real‑time deals that save them up to 50% off the bill. We empower more than 4,000 venues to fill empty tables, increase foot traffic, and maximise revenue. Recently ranked #11 on the 2025 Deloitte Tech Fast 50! Now is an exciting time to join our team.
Why You'll Love Working With Us
- Join a high‑growth, international business at an exciting stage of UK expansion
- A balanced role combining autonomy, structure, and meaningful support
- Shape how the Account Management function grows and scales
- Work closely with high‑quality restaurant partners, influencing their success
- Be part of a collaborative culture that values thoughtful execution and continuous improvement
A Day‑in‑a‑Life of our Account Manager
This role exists because we’re scaling quickly in the UK. As an Account Manager at EatClub, you’ll act as the "mayor" of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions. Some days you’ll be in the field visiting partners, helping them succeed and unlocking growth opportunities. Other days you’ll review performance dashboards, plan interventions, and use your commercial judgement to reduce churn and maximise long‑term value. You’ll make smart, autonomous decisions while collaborating with internal teams to improve processes, campaigns, and reporting. Your work will directly impact partner success and the growth of EatClub in your territory, shaping the experience of both restaurants and their customers in the city.
On any given week, you will be:
- Visiting and building strong relationships with restaurant partners across your territory
- Monitoring partner performance using dashboards and data insights
- Identifying risks early and proactively reducing churn through consultative conversations
- Leading onboarding, activation, and optimisation for new partners
- Spotting and delivering growth opportunities, including campaigns, upsells, and new features
- Balancing field visits with desk‑based planning and analysis
- Providing feedback and contributing ideas to improve account management processes and reporting
Type of projects you’ll be working on at EatClub...
- Owning and optimising a portfolio of restaurants, ensuring long‑term retention and growth
- Designing and testing interventions to improve partner performance and satisfaction
- Collaborating with internal teams to refine account management playbooks and reporting
- Participating in scaling efforts, helping shape processes and workflows in a rapidly growing business
- Supporting new market launches and helping establish local best practices
You’ll have full ownership of your territory and partners, with guidance and support from the wider Account Management team and leadership.
You have...
- 1‑3 years' experience in Account Management, Customer Success, or a commercial role
- Experience working to retention, churn reduction, or revenue‑related goals
- Strong organisational and communication skills, both in‑person and in writing
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and desk‑based work
It would be extra awesome if you also had...
- Experience in food tech, hospitality, marketplaces, or SaaS
- Exposure to territory‑based or field‑led roles
- Enjoyment of data analysis and performance reporting
- Interest in process improvement and helping build scalable ways of working
You are...
- Curious, proactive, and confident in building relationships with partners
- Motivated to take ownership of outcomes while valuing support and collaboration
- Comfortable mixing partner‑facing work with data analysis and planning
- Adaptable and effective in a scaling environment where processes are evolving
- Passionate about delivering real value to partners, not just ticking boxes
If you do a good job...
You’ll grow your territory's portfolio, improve partner retention and performance, and have a visible impact on EatClub's expansion in NSW. Your work will directly contribute to each city's culture. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.
Maybe this role is not for you if....
- You prefer fully structured processes with little room to influence outcomes
- You want purely desk‑based or purely field‑based work
- You're uncomfortable using data to guide conversations with partners
- You're not interested in improving how things are done over time
If you're curious about what we're building, you're welcome to explore EatClub ahead of your interview. First‑time users who choose to give it a try can use the code "ECAPPLY5" for an optional $5 voucher to test the experience. This is entirely voluntary and has no impact on your application or interview process.
P.S. We are currently interviewing for roles starting on April 13 and May 12. Selected candidates will be expected to begin on one of these dates. One last note: even if you feel that you don't meet all the criteria above, we encourage you to apply. Past work experience is not the only indicator of future success, and we are on the lookout for hungry talent who wants to grow with us. So if you want to be a part of something remarkable, then we're excited to hear from you.
Account Manager (Liverpool) employer: EatClub
Contact Detail:
EatClub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Liverpool)
✨Tip Number 1
Get to know the company inside out! Research EatClub's mission, values, and recent achievements. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and customer success. Think about how your past experiences align with the role at EatClub and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Account Manager (Liverpool)
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Mention any relevant experiences or insights you've gained that connect you to our mission at EatClub. We want to see that you're not just looking for a job, but that you're genuinely excited about helping restaurants thrive!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Account Manager role. Highlight your experience in account management, customer success, or any commercial roles. We appreciate when candidates take the time to show us why they’re a perfect fit for this position.
Be Data-Driven: Since the role involves using data to guide decisions, don’t shy away from mentioning your comfort with data analysis and performance reporting. Share examples of how you've used data in past roles to drive results. This will show us that you can balance field visits with desk-based planning effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at EatClub before you even step into an interview!
How to prepare for a job interview at EatClub
✨Know Your Stuff
Before the interview, dive deep into EatClub's mission and values. Familiarise yourself with their platform and how it benefits both customers and restaurant partners. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Relationship Skills
As an Account Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your consultative approach and how you've used data to drive decisions and improve partner satisfaction.
✨Be Ready to Discuss Data
Since the role involves monitoring performance dashboards and using data insights, be prepared to discuss your experience with data analysis. Think of specific instances where you've used data to identify risks or opportunities and how that impacted your previous roles.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about EatClub's growth plans, the challenges they face in the hospitality industry, and how the Account Management function can evolve. This shows you're not just interested in the role but also in contributing to the company's success.