At a Glance
- Tasks: Build relationships with restaurant partners and drive their success through data-driven decisions.
- Company: Join a high-growth international business expanding in the UK.
- Benefits: Autonomy, support, and opportunities for career growth in a collaborative culture.
- Other info: Exciting opportunities for top performers to lead new city launches.
- Why this job: Make a real impact on partner success and shape the future of EatClub.
- Qualifications: 1-3 years in Account Management or similar roles, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Why You’ll Love Working With Us
- Join a high‑growth, international business at an exciting stage of the UK expansion
- A balanced role combining autonomy, structure, and meaningful support
- Shape how the Account Management function grows and scales
- Work closely with high‑quality restaurant partners, influencing their success
- Be part of a collaborative culture that values thoughtful execution and continuous improvement
A Day-in-a-Life of our Account Manager
This role exists because we’re scaling quickly in the UK. As an Account Manager at EatClub, you’ll act as the “mayor” of your patch, taking full ownership of your portfolio, building trusted relationships with restaurant operators, and using data to guide decisions.
Some days you’ll be in the field visiting partners, helping them succeed and unlocking growth opportunities. Other days you’ll review performance dashboards, plan interventions, and use your commercial judgement to reduce churn and maximise long‑term value.
You’ll make smart, autonomous decisions while collaborating with internal teams to improve processes, campaigns, and reporting. Your work will directly impact partner success and the growth of EatClub in your territory, shaping the experience of both restaurants and their customers in the city.
On any given week, you will be:
- Visit and build strong relationships with restaurant partners across your territory
- Monitor partner performance using dashboards and data insights
- Identify risks early and proactively reduce churn through consultative conversations
- Lead onboarding, activation, and optimisation for new partners
- Spot and deliver growth opportunities, including campaigns, upsells, and new features
- Balance field visits with desk‑based planning and analysis
- Provide feedback and contribute ideas to improve account management processes and reporting
Type of projects you’ll be working on at EatClub
- Own and optimise a portfolio of restaurants, ensuring long‑term retention and growth
- Design and test interventions to improve partner performance and satisfaction
- Collaborate with internal teams to refine account management playbooks and reporting
- Participate in scaling efforts, helping shape processes and workflows in a rapidly growing business
- Support new market launches and help establish local best practices
You have full ownership of your territory and partners, with guidance and support from the wider Account Management team and leadership.
You have...
- 1–3 years’ experience in Account Management, Customer Success, or a commercial role
- Experience working to retention, churn reduction, or revenue‑related goals
- Strong organisational and communication skills, both in‑person and in writing
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and desk‑based work
It would be extra awesome if you also had...
- Experience in food tech, hospitality, marketplaces, or SaaS
- Exposure to territory‑based or field‑led roles
- Enjoyment of data analysis and performance reporting
- Interest in process improvement and helping build scalable ways of working
You are...
- Curious, proactive, and confident in building relationships with partners
- Motivated to take ownership of outcomes while valuing support and collaboration
- Comfortable mixing partner‑facing work with data analysis and planning
- Adaptable and effective in a scaling environment where processes are evolving
- Passionate about delivering real value to partners, not just ticking boxes
If you do a good job...
You’ll grow your territory’s portfolio, improve partner retention and performance, and have a visible impact on EatClub’s expansion in NSW. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.
Maybe this role is not for you if...
- You prefer fully structured processes with little room to influence outcomes
- You want purely desk‑based or purely field‑based work
- You’re uncomfortable using data to guide conversations with partners
- You’re not interested in improving how things are done over time
We are currently interviewing for roles starting on June 9th. Selected candidates will be expected to begin on that day.
Even if you feel that you don’t meet all the criteria above, we encourage you to apply. Past work experience is not the only indicator of future success, and we are on the lookout for hungry talent who wants to grow with us. So if you want to be a part of something remarkable, then we’re excited to hear from you.
Account Manager (Leeds) employer: EatClub Pty
At EatClub, we pride ourselves on being a dynamic and supportive employer, offering our Account Managers the chance to thrive in a high-growth environment while making a tangible impact on our restaurant partners' success. Our collaborative culture fosters continuous improvement and personal development, ensuring that you have the autonomy to shape your territory while receiving meaningful support from a dedicated team. With opportunities for career advancement and the chance to influence our expansion in the UK, joining us means being part of something truly remarkable.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Leeds)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EatClub Pty. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EatClub Pty before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager (Leeds)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EatClub Pty:Your cover letter is your chance to shine! Tell us why you want to work at EatClub Pty specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EatClub Pty!
How to prepare for a job interview at EatClub Pty
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
