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- Tasks: Lead a vibrant team, ensuring exceptional guest service and food quality.
- Company: Join Eataly London, a unique blend of retail and dining experiences.
- Benefits: Competitive pay, 30 days holiday, employee discounts, and career growth opportunities.
- Why this job: Be part of a dynamic environment sharing Italy's rich flavours with guests.
- Qualifications: 1 year of supervisory experience in a guest-facing role.
- Other info: Flexible shifts, overtime pay, and access to wellness resources.
The predicted salary is between 28000 - 42000 £ per year.
Located in the heart of the City, Eataly London is a diverse, multi-outlet operation that harmoniously combines retail, restaurants, bars, and various other departments to create an exceptional guest experience. As part of the Eataly London team, you'll contribute to our mission of sharing the rich flavours and traditions of Italy with our guests while fostering a vibrant atmosphere for friends and families to gather.
As the Restaurant Supervisor you will be working in our restaurants located on the first floor of our Liverpool Street store. You will support our restaurant and operations managers in overseeing the daily operations of the two areas, from setting up for morning rush to ensuring appropriate cover throughout the day, and carrying out closing procedures.
What You Will Be Doing…- Provide a steady leadership presence on the floor daily - monitoring guest service, food quality and team member performance.
- Ensures exceptional service standards are consistently met and that activities are carried out effectively.
- Inspects dining room and storage areas to ensure compliance with health and safety regulations.
- Provides in-the-moment coaching and feedback to team members.
- Escalates employee and guest incidents.
- At least 1 year of experience within a guest-facing establishment in a Supervisor or Head Server capacity, leading, and coaching a larger team.
- Willingness to be flexible and support multiple teams.
- Experience with opening and closing procedures.
- An outgoing and vibrant personality aimed at making our guests feel welcome.
- Flexibility to work across mornings, evenings, bank holidays and weekends.
- Availability to work flexibly between 9 am and 11 pm, as we cannot offer set shifts or days off.
- Fluent in English.
- Right to work in the UK.
- 40 hours contract. Overtime is paid.
- Tronc Scheme.
- 30-day holiday allowance that increases with the length of service (pro-rata).
- Free meal on shift.
- Internal career progression and global opportunities across the Eataly stores.
- 20% employee discount across retail, bars, and restaurants.
- Discounted Gym memberships.
- WeCare - a health platform offering access to 24/7 GP, Financial, Mental and Physical well-being.
- MyEataly - our own benefit portal offering you free discounts, rewards, and cashback programs.
- "Refer a Friend" and earn up to £300 per person.
- Cycle to work scheme.
- No interest technology loans.
Restaurant Supervisor in London employer: Eataly
Contact Detail:
Eataly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time exploring Eataly London. Familiarise yourself with their values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant atmosphere.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your experience aligns with the Restaurant Supervisor role, especially your leadership skills and guest service expertise. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent Eataly’s commitment to exceptional service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Restaurant Supervisor in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm for providing exceptional guest service and creating memorable dining experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Restaurant Supervisor role. Highlight relevant experience, especially in leading teams and ensuring high service standards, so we can see how you fit into our vibrant Eataly family.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to read and understand your qualifications and experiences without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Eataly team!
How to prepare for a job interview at Eataly
✨Know Your Eataly
Before the interview, dive into Eataly's mission and values. Familiarise yourself with their unique blend of retail and dining experiences. This will not only show your enthusiasm but also help you connect your own experiences to their ethos of EAT, SHOP, and LEARN.
✨Showcase Your Leadership Skills
As a Restaurant Supervisor, you'll need to demonstrate your ability to lead and coach a team. Prepare specific examples from your past roles where you've successfully managed a team or improved service standards. Highlight how you provided feedback and supported your colleagues.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a busy restaurant environment. Think about times when you've had to handle guest complaints or team conflicts. Practise articulating these scenarios clearly, focusing on your actions and the positive outcomes.
✨Emphasise Flexibility and Outgoing Personality
Eataly values a vibrant atmosphere, so be sure to convey your outgoing personality during the interview. Discuss your willingness to work flexible hours and how you thrive in dynamic environments. Share anecdotes that showcase your ability to make guests feel welcome and engaged.
