At a Glance
- Tasks: Lead a vibrant team in delivering exceptional guest experiences at our Quick Service Restaurant.
- Company: Join Eataly London, a dynamic hub of Italian flavours and traditions.
- Benefits: Enjoy 20% discount, 30 days holiday, free meals, and career growth opportunities.
- Other info: Flexible shifts, inclusive culture, and exciting perks await you!
- Why this job: Be part of a diverse team and make a real impact on guest satisfaction.
- Qualifications: 2 years experience in a supervisory role and a passion for hospitality.
The predicted salary is between 14 - 15 £ per hour.
Located in the heart of the City, Eataly London is a diverse, multi-outlet operation that harmoniously combines retail, restaurants, bars, and various other departments to create an exceptional guest experience.
As part of the Eataly London team, you'll contribute to our mission of sharing the rich flavours and traditions of Italy with our guests while fostering a vibrant atmosphere for friends and families to gather.
Founded in Northern Italy in 2007, Eataly has since expanded its unique stores and concepts to 14 countries across 3 continents.
Each location is dedicated to sharing our core ethos of EAT, SHOP, and LEARN.
Position
Role
QSR Supervisor
Earnings
£14.25 + service charge
Location
Liverpool Street, London, EC2M 3YD.
Contract type
Permanent, 40 hours per week, shifts falling between 9 am and 11 pm.
As the QSR Supervisor you will be working across our Quick Service area and terraced restaurant.
Located on the ground floor of our Liverpool Street location, the Quick Service Restaurant department is divided into Piazza (where we serve pizza by the slice, salads, and pasta), Cafeteria, and outdoor restaurant.
You will support our restaurant and operations managers in overseeing the daily operations of the two areas from setting up for morning rush, to ensuring appropriate cover throughout the day, and carrying out closing procedures.
- The perks of being an Eatalian
- 20% employee in-store discount across retail, bars, and restaurants
- 30-day holiday allowance that increases with the length of service (up to 36 days)
- Free healthy and varied staff meals options
- Internal career progression and global opportunities across the Eataly stores
- Apprenticeships launching soon
- From Mental Health First Aid to Health & Safety Level 3, we’ll support your growth
- "Refer a Friend" and earn up to £300 per person
- We Care - a health platform offering access to 24/7 GP, Financial, Mental and Physical well-being
- Employee assistance program
- Enhanced maternity leave
- Tronc Scheme
- Access to the Eataly benefit portal offering you free discounts, rewards, and cashback programs
- Save money on your groceries with discounts and cashbacks at Morrisons, Tesco, and more
- Access to local My Broadgate discounts
- Stay active and enjoy up to 40% corporate discounts on all major gym groups and studios
- Up to 52% off on cinema tickets across the UK
- Cycle to work scheme
- No-interest technology loans
- Exclusive travel discounts and cashbacks with TUI, Expedia, and more!
- What You Will Be Doing…
- Provide a steady leadership presence on the floor daily - monitoring guest service, food quality and team member performance.
- Ensures exceptional service standards are consistently met and that activities are carried out effectively.
- Inspects dining room and storage areas to ensure compliance with health and safety regulations.
- Provides in-the-moment coaching and feedback to team members.
- Escalates employee and guest incidents.
- To ensure all team members have completed their daily duties before they clock out and leave their shift.
- Support management team in carrying out operational duties including but not limited to opening and closing procedures.
Requirements
- At least 2 years of experience within a guest-facing establishment in a Supervisor or Head Server capacity, leading, and coaching a larger team.
- Willingness to be flexible and support multiple teams.
- Experience with opening and closing procedures.
- An outgoing and vibrant personality aimed at making our guests feel welcome.
- Flexibility to work across mornings, evenings, bank holidays and weekends.
- Availability to work flexibly between 6am and 11pm as we cannot offer set shifts or days off.
- Fluent in English.
- Right to work in the UK.
- Other information
Eataly is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All employment is decided based on qualifications, merit, and business needs.
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QSR Restaurant Supervisor in London employer: Eataly
Eataly London is an exceptional employer, offering a vibrant work culture that celebrates Italian cuisine and hospitality. With flexible hours, generous staff discounts, and a focus on employee wellbeing, you will find ample opportunities for career progression while enjoying free meals and a supportive environment during the festive season.
StudySmarter Expert Advice🤫
We think this is how you could land QSR Restaurant Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Eataly. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Eataly
Don't be shy about reaching out to Eataly directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace QSR Restaurant Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Eataly and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Eataly
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
