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- Tasks: Lead daily operations in our vibrant Quick Service and outdoor restaurant areas.
- Company: Join Eataly, a dynamic food emporium celebrating Italian culture and cuisine.
- Benefits: Enjoy flexible hours, free meals, discounts, and health perks like 24/7 GP access.
- Why this job: Be part of a fun team, enhance guest experiences, and grow your career globally.
- Qualifications: 1 year of supervisory experience in a guest-facing role; must be outgoing and flexible.
- Other info: 40-hour contract with paid overtime and opportunities for internal progression.
The predicted salary is between 24000 - 36000 £ per year.
As the Restaurant Supervisor you will be working across our Quick Service area and terraced restaurant. Located on the ground floor of our Liverpool Street location, the Quick Service Restaurant department is divided into Piazza (where we serve pizza by the slice, salads, and pasta), and our Aperol Terrazza Eataly (outdoor restaurant). You will support our restaurant and operations managers in overseeing the daily operations of the two areas from setting up for morning rush, to ensuring appropriate cover throughout the day, and carrying out closing procedures.
WHAT YOU WILL BE DOING
- Provide a steady leadership presence on the floor daily - monitoring guest service, food quality and team member performance.
- Ensures exceptional service standards are consistently met and that activities are carried out effectively.
- Inspects dining room and storage areas to ensure compliance with health and safety regulations.
- Provides in-the-moment coaching and feedback to team members.
- Escalates employee and guest incidents.
- To ensure all team members have completed their daily duties before they clock out and leave their shift.
- Support management team in carrying out operational duties including but not limited to opening and closing procedures.
Requirements
- At least 1 year of experience within a guest-facing establishment in a Supervisor or Head Server capacity, leading, and coaching a larger team.
- Willingness to be flexible and support multiple teams.
- Experience with opening and closing procedures.
- An outgoing and vibrant personality aimed at making our guests feel welcome.
- Flexibility to work across mornings, evenings, bank holidays and weekends.
- Availability to work flexibly between 6am and 11pm as we cannot offer set shifts or days off.
- Fluent in English.
- Right to work in the UK.
Other information
- 40 hours contract.
- Overtime is paid.
- Tronc Scheme.
- 30-day holiday allowance that increases with the length of service (pro-rata).
- Free meal on shift.
- Internal career progression and global opportunities across the Eataly stores.
- 20% employee discount across retail, bars, and restaurants.
- Discounted Gym memberships.
- WeCare - a health platform offering access to 24/7 GP, Financial, Mental and Physical well-being.
- MyEataly - our own benefit portal offering you free discounts, rewards, and cashback programs.
- "Refer a Friend" and earn up to £300 per person.
- Cycle to work scheme.
- No interest technology loans.
Restaurant Supervisor employer: Eataly Retail UK Limited
Contact Detail:
Eataly Retail UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Supervisor
✨Tip Number 1
Familiarise yourself with the specific operations of both the Quick Service area and the Aperol Terrazza Eataly. Understanding the menu, service style, and peak times will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached team members in previous roles. Be ready to discuss specific situations where your guidance improved service quality or team performance.
✨Tip Number 3
Highlight your flexibility and willingness to work varied shifts. Since the role requires availability across mornings, evenings, and weekends, emphasising your adaptability can set you apart from other candidates.
✨Tip Number 4
Research health and safety regulations relevant to the restaurant industry. Being knowledgeable about compliance can demonstrate your commitment to maintaining high standards and could be a key talking point in your conversations with us.
We think you need these skills to ace Restaurant Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest-facing roles, particularly any supervisory or leadership positions. Emphasise your ability to coach and lead a team, as well as your familiarity with opening and closing procedures.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vibrant personality and passion for providing exceptional guest service. Mention specific examples from your past experiences that demonstrate your leadership skills and ability to maintain high service standards.
Highlight Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability to work across mornings, evenings, weekends, and bank holidays. This shows your commitment and willingness to adapt to the needs of the restaurant.
Showcase Health and Safety Knowledge: Include any relevant training or experience you have regarding health and safety regulations in the food service industry. This will demonstrate your understanding of compliance and your ability to maintain a safe dining environment.
How to prepare for a job interview at Eataly Retail UK Limited
✨Show Your Leadership Skills
As a Restaurant Supervisor, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led a team in the past, particularly in high-pressure situations. Highlight your experience in coaching and providing feedback to team members.
✨Know the Menu Inside Out
Familiarise yourself with the menu items, especially those served in the Quick Service area and the Aperol Terrazza. Being knowledgeable about the food and drink offerings will not only impress the interviewers but also show your commitment to providing exceptional guest service.
✨Emphasise Flexibility and Adaptability
Given the nature of the role, it's important to convey your willingness to work flexible hours and support multiple teams. Share any previous experiences where you had to adapt quickly to changing circumstances or take on various responsibilities.
✨Demonstrate a Guest-Centric Approach
The role requires a strong focus on guest satisfaction. Prepare to discuss how you ensure exceptional service standards are met and how you handle guest complaints or incidents. Show that you understand the importance of creating a welcoming atmosphere for all guests.
