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- Tasks: Lead front of house operations, ensuring guest satisfaction and team productivity.
- Company: Join a vibrant restaurant group in the heart of Liverpool Street.
- Benefits: Enjoy healthcare, free meals, discounts, and 36 days holiday.
- Why this job: Be part of a dynamic team, drive events, and showcase unique offerings.
- Qualifications: Experience in multi-outlet hospitality and strong people management skills required.
- Other info: Flexible schedule with opportunities for personal development and career progression.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are seeking an enthusiastic and experienced Restaurant Operations Manager to oversee the front of house operations for our vibrant Pasta & Pizza and Terra restaurants located within our stunning Liverpool Street store.
As the Restaurant Operations Manager you will be in charge of all the operations within the restaurant outlets of the store ensuring great guest satisfaction, profitability, and a positive, productive, and engaged work environment, whilst collaborating with our marketing team to develop and execute innovative and successful events to showcase our unique brand and offerings.
Successful candidates will have strong and proven experience as general managers working in a multi-outlet hospitality environment and leading larger teams. As the Restaurant Operations Manager you will be looking after the front of house operations and collaborating with the Beverage Manager and the Executive Chef.
Duties & Responsibilities:- Organise and direct the stores restaurant operations to maximise profitability while upholding the company’s mission, values, policies, quality, and guest experience standards.
- Liaise with the Executive Chef to ensure food production for restaurant activities are planned to meet business and clients needs.
- Set departmental goals and lead a team of managers, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration.
- Build strong relationships with external partners.
- Analyse financial data and develop strategies around pricing, merchandising and promotions aimed at increasing efficiencies and driving sales, focusing on customer target and offering.
- Prepare weekly updates on the Front of House department and collaborate closely with corporate and senior leaders to plan activities and achieve all store goals.
- Assist with employee hiring, assignment, training, payroll, scheduling, evaluations, and terminations.
- Estimate food and beverage needs, and requisition or purchase food, beverage, supplies and equipment; receive and check orders to ensure that they adhere to specifications.
- Work collaboratively with the Events & Marketing team on storewide partner events to ensure a successful execution.
- Document, investigate, and resolve employee and guest incidents.
- Perform additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.
- Significant experience within the Restaurants sector.
- Experience managing multiple outlets or brands at one time.
- Solid people management skills, ability to set clear objectives and monitor progress.
- Ability to motivate and inspire a large team.
- Someone who isn’t afraid to lead from the front and enjoy a guest facing role.
- Strong business, organisational and analytical skills in a complex, high volume environment.
- Ability to work well as part of a large senior team.
- Willingness to be flexible and support multiple teams.
- Availability to work onsite with a flexible schedule including evenings, weekends and holidays.
- Fluent in English.
- Right to work in the UK.
- Healthcare and Dental insurance.
- Free meal on shift.
- Training dedicated to personal development and careers progression opportunities.
- 20% employee discount across retail, bars, and restaurants.
- “Refer a Friend” bonus scheme.
- Lifestyle and culture discounts through our benefit supplier.
- Cycle to work scheme.
- 36 days holiday allowance.
- Technology and gym benefit available.
- Employee assistance program.
- And much more available through our benefits platform.
Contact Detail:
Eataly Retail UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operations of our Pasta & Pizza and Terra restaurants. Understanding our unique brand and offerings will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Network with current or former employees in similar roles to gain insights into the company culture and operational challenges. This can provide you with valuable information to discuss during interviews and show your proactive approach.
✨Tip Number 3
Prepare to showcase your experience in managing multiple outlets by highlighting specific examples of how you've successfully led teams and improved profitability in previous roles. Tailoring your discussion points to our needs will make a strong impression.
✨Tip Number 4
Demonstrate your ability to collaborate effectively with various departments, especially marketing and culinary teams. Be ready to share examples of past collaborations that resulted in successful events or promotions, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Restaurant Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in restaurant management, particularly in multi-outlet environments. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to enhance guest satisfaction and profitability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific experiences where you successfully led teams or improved operations, and express your enthusiasm for working with the Pasta & Pizza and Terra restaurants.
Highlight Relevant Skills: In your application, focus on key skills such as people management, financial analysis, and event coordination. Provide examples of how you've used these skills in previous roles to drive success and improve team performance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Eataly Retail UK Limited
✨Showcase Your Leadership Skills
As a Restaurant Operations Manager, you'll be leading a large team. Be prepared to discuss your previous experiences in managing teams, setting objectives, and motivating staff. Share specific examples of how you've successfully led teams in high-pressure environments.
✨Demonstrate Financial Acumen
Understanding financial data is crucial for this role. Be ready to talk about your experience with budgeting, pricing strategies, and how you've previously increased profitability in a restaurant setting. Highlight any successful promotions or merchandising strategies you've implemented.
✨Emphasise Collaboration
This position requires working closely with various departments, including the Executive Chef and marketing teams. Prepare to discuss how you've fostered interdepartmental collaboration in the past and how you plan to build strong relationships with external partners.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest incidents or employee issues. Think of examples where you've effectively resolved conflicts or improved guest satisfaction, and be ready to share these during the interview.
