Community Manager in London

An exciting opportunity has arisen for a Community Manager to join Eat Work Art. This role is perfect for someone who thrives in social, people-focused environments, enjoys working toward clear results, and can remain calm, friendly, and solution-oriented during busy periods or challenging situations - all while delivering exceptional client service.

In recent years, we have expanded our portfolio with our first two freehold properties: Cornerstone Studios in Camberwell and Sunbury Workshops in Shoreditch. Both are Grade II–listed buildings full of character and home to some of our most dynamic creative residents.

We are now looking for an ambitious individual eager to grow, gain hands-on experience across multiple departments - including sales and operations - and take on responsibility for managing these buildings as part of the community team.

Reports to: Head of Operations

Working Pattern: 37.5 hours per week, 09:00 AM - 17:00 PM

Department: Operations

Location: Cornerstone Studios, Camberwell, South London (with approx x2 visits per month to Sunbury Workshops)

Who we are

Eat Work Art is a leading provider of creative workspaces in London and Devon. Since 2009, we have been transforming distinctive buildings into vibrant ecosystems for artists, makers, and independent businesses. Our work is shaped by a deep understanding of creative culture and a commitment to building dynamic, collaborative communities.

Our spaces are home to industry-leading creatives across design, music, fashion, food, and the arts - people who are at the forefront of their fields. Our workspaces are known for their curated mix of wellness, retail, and hospitality experiences. Some of our best-known locations include Netil House, Netil Market, and Hackney Downs Studios.

Eat Work Art is a place to do meaningful work alongside people who care deeply about what they contribute. It is more than a workspace - you will be part of the very community you are helping to shape.

Key Responsibilities

• Resident Experience and Outreach:

• Always maintain a welcoming and inviting presence, engaging in conversation with residents throughout the day.
• Assist the Resident Curation & Engagement Managers in achieving full studio occupancy with a focus on increasing occupancy.
• Foster community development by supporting and connecting residents.
• Act as the eyes and ears for general resident sentiment and advocate on their behalf to Senior Management, Maintenance and Development teams.
• Collaborate with the Marketing and Communications team to organise regular, engaging resident events and assist with managing resident communications and updates.
• Take the lead in organising and executing resident events.
• Develop and utilise your knowledge of local and neighbouring creative businesses to reach out and collaborate with the Commercial team in curating the community.
• Be an active participant in the wider Resident Experience strategy, contributing ideas for improvements, new processes and systems at weekly team meetings.
• Confidently present ideas for generating leads, increasing occupancy and improving retention.

• Oversee on-site facilities, including maintenance, cleaning, security, and waste, enhancing the daily experience to ensure residents appreciate their surroundings and feel proud to host their clients.
• Conduct regular site checks, such as fire alarm testing, incident reports, and risk assessments, ensuring prompt and accurate filing so that records are always up-to-date and easily accessible.
• Support the management of resident inquiries and ticketing system.
• Lead the site's improvement strategy, ensuring the highest quality services and environment for residents.
• Take full responsibility for the presentation of the lobby and front-of-house area.
• Run the building with authority and agency, ensuring other teams and external contractors are aware of the acceptable standards.
• Work towards personal KPIs while ensuring company KPIs are met to a high standard.

A minimum of 1 year of management experience is required. While the role is 95% based at Cornerstone Studios, the ability to commute to Shoreditch approximately twice a month is essential.

Exceptional client and customer service skills are necessary, along with the ability to communicate comfortably with a diverse range of people, adapting your approach to suit the situation. The candidate should be results-driven, with a proven ability to meet KPIs and deadlines effectively, proactive, confident, and able to take initiative.

Benefits:

• Retention bonus opportunity
• Generous Health & Wellness Package
• Company Events
• Cycle to Work Scheme
• Discounts with EWA Access
• BUPA 24/7 Counselling support
• 23 days holiday, plus bank holidays and 1 additional day per year (up to 3 years)

Application Process

If you are interested in applying, please send us your CV and covering letter. The deadline for applications is the 19th of December 2025.