Employment & Skills - Quality Senior Coordinator
Company: Eat That Frog
Salary: £28,880 to £34,613 a year
Hours: Full-time
Location: Torquay, TQ1 3DG
Working pattern: On-site
Job type: Permanent
To provide independent and objective quality assurance across ETF's employment and skills contracts, ensuring delivery meets contractual requirements, agreed service standards, performance expectations and funder requirements.
The postholder will undertake systematic quality checks of participant records, delivery activity and supporting evidence; identify areas of good practice, risk and non-compliance; and work with operational colleagues to ensure corrective actions are implemented and sustained.
Eat That Frog has a commitment to be an Equal Opportunities Employer and is proud to be a Disability Confident Employer. As part of the Disability Confident scheme, we are committed to creating an inclusive and supportive working environment for people with disabilities and long-term health conditions. We believe in the value of a diverse workforce and are determined to make Eat That Frog a place where everyone feels welcome, supported and empowered.
This role is subject to an enhanced DBS check with a 6-month probationary period. Please do not apply if this is your first job as we cannot obtain suitable references.
ETF is committed to safeguarding and promoting the welfare of learners, including children and young people, and expects all staff and volunteers to share this commitment.
Interviews to be held in November 2026
We reserve the right to close this job once we have received enough applications.
Essential requirements
Essential QualificationsLevel 3 qualification or equivalent in a relevant area such as business administration, quality assurance, compliance, contract management or employment services.Demonstrable occupational competence in quality assurance, auditing, compliance or contract management.Quality assurance, internal audit, compliance or verifier/IQA qualification - desirableLiteracy/Numeracy level 2 or equivalentFirst Aid at Work- desirableSkills & ExperienceExperience of working within employment, skills, publicly fundedservices or a similar contract-driven environment.Experience of undertaking quality assurance, compliance checks, audits or systematic reviews of records and evidence.Ability to interpret contract requirements, guidance, procedures andquality standards and apply these consistently in practice.Ability to review information and evidence critically, identifying gaps,inconsistencies, risks and areas of non-compliance.Ability to understand and use performance information, includingcontractual KPIs and service standards.Ability to maintain accurate records and produce clear, evidencebased quality assurance documentation.Excellent written and verbal communication skills, with the ability toprovide clear and constructive feedback.Ability to appropriately challenge practice and raise concerns whilemaintaining positive working relationships.Good ICT skills, particularly Microsoft 365, spreadsheets and webbased contract or case management systems.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Employment & Skills - Quality Senior Coordinator in Torquay employer: Eat That Frog
Eat That Frog is an exceptional employer, dedicated to fostering an inclusive and supportive environment for all employees, particularly those working with learners with SEND. With a strong commitment to equal opportunities and professional development, staff can expect a collaborative work culture that values diversity and encourages personal growth. Located in the UK, this role offers the unique advantage of being part of a team that prioritises meaningful engagement and life skills development for learners.
