Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer operations to ensure a seamless airport experience for all passengers.
- Company: Join one of the UK's fastest-growing regional airports with a purpose-driven mission.
- Benefits: Competitive salary, pension, annual bonus, and generous leave.
- Why this job: Make air travel accessible and improve customer experiences in a dynamic environment.
- Qualifications: Experience in operational management and a commitment to accessibility in services.
- Other info: Empowerment to lead and drive improvements while collaborating with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Location: Leeds
Department: Customer Experience
Job Type: Full time
Contract Type: Permanent
Our clients' customer operations are central to ensuring passengers can move through the airport safely, efficiently, and accessibly. As Customer Experience Operations Manager, you will be responsible for the delivery of customer-facing operations across the airport, with a particular focus on ensuring air travel is accessible for all, that customer experience vehicles are maintained and compliant, and every passenger has a positive customer experience from arrival to departure of the airport premises.
Working alongside other Operational Managers and Leaders, you will lead customer operations teams to deliver a consistent and well-managed experience for every passenger. You will act as the point of contact for customer operations matters, ensuring services are organised, compliant, and aligned to the needs of the operation and the customer.
You will be joining one of the UK’s fastest-growing regional airports. Living their values to Be the Best, Work as One Team, and Do the Right Thing, you will help ensure customer operations support both day-to-day performance and the airport’s continued growth.
What your Day-to-Day will Feel Like
In this role, you will be responsible for making sure customer operations across the airport work as they should, every day. Your focus will be on ensuring services are planned, staffed, and supported so that passengers can move through the airport confidently, including those who require additional assistance.
You will work alongside our existing Customer Experience Operations Manager to lead Customer Experience Supervisors and their teams, ensuring they are clear on expectations and supported to deliver a consistent experience. This includes oversight of Assisted Travel services, customer-facing operations, and landside activity, making sure processes are followed and services remain organised and responsive to demand.
You will work closely with other operational leaders and business partners across the airport, acting as the central point of contact for customer operations matters. Through this, you will help identify where the customer journey can be improved and ensure changes are implemented in a way that supports both accessibility and operational flow.
What is in it for You
Salary: Competitive, reflecting the responsibility of managing Assisted Travel operations.
Hours & Working Pattern: Full-time, based on a standard working week with flexibility to support operational needs.
Unique Experience: Work in a high-profile, purpose-driven role at a fast-growing regional airport, where you are empowered to lead, trusted to make decisions, and drive improvement independently while collaborating with teams and external partners to make air travel accessible to all.
Company benefits – pension, annual bonus, and generous annual leave.
What They’re Looking For
They’re looking for an experienced operational manager who can take responsibility for customer-facing services in a live airport environment. You will bring:
- Experience leading supervisors and frontline teams within a customer or operational setting.
- A strong understanding of day-to-day operational management, including resource planning and service oversight.
- Experience managing Assisted Travel or accessibility-focused services, or a clear commitment to making air travel accessible to all.
- Confidence owning compliance, safety, training, and qualification requirements in a regulated environment.
- Experience working with third-party providers and internal business partners to deliver joined-up operations.
- The ability to take ownership of customer operations issues and see them through to resolution.
- A customer-focused mindset, using feedback and operational insight to improve how services are delivered across the airport.
Your Application Journey
They’re excited to hear from candidates who are ready to contribute to the success of their organisation. To apply, submit your application online via this portal, completing all required sections.
REF-226 427
Customer Experience Operations Manager in Yorkshire employer: EASYWEBRECRUITMENT.COM
Contact Detail:
EASYWEBRECRUITMENT.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Operations Manager in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the airport. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the airport's values and recent developments. Show them you’re not just another candidate but someone who genuinely cares about making air travel accessible for all.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on how you’d handle customer operations challenges and demonstrate your leadership skills. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and contributing to their mission.
We think you need these skills to ace Customer Experience Operations Manager in Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Operations Manager role. Highlight your leadership experience and any work you've done in customer-facing operations, especially in accessibility-focused services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences in an airport setting. Share specific examples of how you've made a difference in previous roles.
Showcase Your Teamwork Skills: Since this role involves working closely with other operational leaders, emphasise your ability to collaborate and lead teams. Mention any experiences where you successfully worked as part of a team to achieve common goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Know the Company Inside Out
Before your interview, make sure you research the airport and its customer operations. Understand their values, especially around accessibility and customer experience. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Experience Operations Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, particularly in customer-facing roles. Highlight your ability to motivate and support supervisors to deliver a consistent experience.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've resolved operational issues or improved processes. Be ready to discuss how you identified problems, implemented solutions, and measured success. This will show your potential employer that you can take ownership of challenges in a live airport environment.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about their current challenges in customer operations or how they measure success in accessibility services. This not only shows your interest but also your strategic thinking.
