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For Companies At a Glance
- Tasks: Support passengers with extra assistance and guide them confidently through the airport.
- Company: Join one of the UK’s fastest-growing regional airports focused on excellent customer service.
- Benefits: Earn £13 per hour, enjoy flexible hours, and receive training on airport vehicles.
- Why this job: Make a real difference in passengers' journeys while working in a dynamic environment.
- Qualifications: Fluent in English, over 21 years old, and hold a clean UK driving licence.
- Other info: Flexible shifts with opportunities for career progression and a supportive team culture.
The predicted salary is between 25079 - 25079 £ per year.
In this essential frontline role, you’ll support passengers who need extra assistance, guide people confidently through the airport, and make a real difference to how their journey begins. You’ll be joining one of the UK’s fastest-growing regional airports, committed to employing high-quality people who share their ambition and dedication to excellent customer service. Living their values to Be the Best, Work as One Team, and Do the Right Thing, you’ll help deliver positive, welcoming experiences as they continue to grow and prepare for the next phase of our terminal regeneration.
What Your Day-to-Day Will Feel Like
This is an active, frontline role where you’ll spend much of your shift on the move and at the heart of the airport experience. Your main focus will be assisted travel, helping passengers who need extra support to move through the airport safely, comfortably and with confidence. You’ll guide people through the terminal, support them to and from the aircraft, and respond to a wide range of situations and individual needs. No two days are the same. Alongside assisting passengers, you’ll support meet and greet services, help manage passenger flows across the site and take shared responsibility for keeping the airport clean, safe, and welcoming under their One Team approach. You’ll be part of a supportive, close-knit team who look out for one another and take pride in delivering a positive experience for every customer.
Shift Patterns
Their new intake of Customer Experience Officers will work one of the following patterns (shift pattern will be confirmed at assessment centre):
- 5 Days On / 3 Days Off / 5 Days On / 2 Days Off
- 6 Days On / 3 Days Off
LBA operates 24/7. Shifts will include a mix of early/late, day/night across a full 24hr operational period. Flexibility is essential, including weekends and unsociable hours.
What Does Annualised Hours Mean?
This flexible contract means:
- Longer shifts in peak summer
- Shorter shifts in quieter winter months
- A consistent monthly salary, paid evenly regardless of hours worked that week
- Draft shifts issued 6 weeks in advance, finalised 2 weeks before
What’s in it for You
Salary: £13 per hour / £25,079.34 per year (Based on an average of 37 hours per week, paid in equal monthly instalments)
Hours: Full Time, Average 37 Hours per week across the year.
Career Progression: Opportunities to grow within customer operations and the wider airport.
Training: Opportunities to get trained up in the utility of a range of airport vehicles and gadgets – including but not limited to Buses, Ambulifts, Snow Brooms and Plows.
Mandatory Requirements for this Role
- Fluent in English, both written and spoken; additional languages desirable but not essential
- Ability to pass Criminal Record Check, Counter Terrorism Check, and vetting requirements.
- Must be able to provide a continuous five-year checkable work/education history and explain any gaps in that history over 28 days.
- Due to insurance limitations, candidates must be over 21 years of age
- Candidates must hold a Full, UK Driving Licence, held for a minimum of 3 years
- The drivers licence held must be clean for driving duties
Your Application Journey
Apply online via this portal and complete the application form. Successful applicants will be invited into to attend an assessment centre on Wednesday 18th March from 9:15-12:30. Highest scorers will be offered an offer of employment (conditional to satisfactory referencing and vetting). Must be able to start training on 13th April 2026.
Customer Experience Officer (Annualised Hours) in Yorkshire employer: EASYWEBRECRUITMENT.COM
Contact Detail:
EASYWEBRECRUITMENT.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Officer (Annualised Hours) in Yorkshire
✨Tip Number 1
Get to know the airport! Familiarise yourself with the layout and services offered. This will help you feel more confident when guiding passengers and answering their questions.
✨Tip Number 2
Practice your communication skills. Being a Customer Experience Officer means interacting with all sorts of people. Try role-playing different scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show your passion for customer service! When you apply, make sure to highlight any previous experience where you went above and beyond for customers. We love seeing that dedication!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the assessment centre there.
We think you need these skills to ace Customer Experience Officer (Annualised Hours) in Yorkshire
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Experience Officer. Show us how you embody our values of being the best and working as one team!
Proofread, Proofread, Proofread!: Before hitting that submit button, give your application a thorough read. Typos and errors can distract from your great qualifications, so let’s make sure everything is polished and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at one of the UK’s fastest-growing regional airports!
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Officer role. Familiarise yourself with the key responsibilities, such as assisting passengers and managing flows. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about customer service, be prepared to share examples of how you've helped others in previous jobs. Think of specific situations where you went above and beyond to assist someone. This will demonstrate your commitment to delivering a positive experience for every customer.
✨Emphasise Flexibility and Teamwork
With shift patterns that include weekends and unsociable hours, it's crucial to highlight your flexibility. Discuss any past experiences where you worked as part of a team, especially in dynamic environments. This will show that you can adapt and thrive in a fast-paced airport setting.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, training opportunities, or career progression. This not only shows your interest but also helps you determine if the role is the right fit for you.