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For Companies At a Glance
- Tasks: Provide first- and second-line tech support and improve IT processes.
- Company: Dynamic company focused on innovative technology solutions.
- Benefits: 25 days holiday, bonus schemes, pension matching, and discounts.
- Why this job: Join a team that values your input and enhances user experience.
- Qualifications: Experience in IT support and strong problem-solving skills.
- Other info: Great opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Systems Support Analyst
Our client are looking for a proactive and solutions-focused Systems Support Analyst to deliver first- and second-line support across our technology estate. From resolving day-to-day issues to contributing to infrastructure improvements and IT projects, this role is key to keeping their systems running smoothly and their users supported.
As Systems Support Analyst you will ensure timely resolution of all hardware, software, and network-related issues. You will be responsible for user onboarding, account management, and remote support, while maintaining accurate documentation and user guides. Beyond day-to-day support, you will contribute to infrastructure changes, IT projects, and process improvement initiatives. This includes identifying recurring issues, developing automation tools, and enhancing self-service capabilities to improve efficiency, reliability, and user experience across the organisation.
Key Responsibilities
- Provide first-line and second-line technical support via phone, email, and their service desk system
- Diagnose and resolve hardware, software, and network-related issues
- Set up and configure workstations, laptops, and mobile devices for new starters
- Manage user accounts and access permissions across various systems
- Support remote workers with connectivity and network access
- Maintain IT documentation and user guides
- Own routine network changes (VLAN tweaks, port security) and assist with larger upgrades
- Contribute to IT projects as required, including planning and supporting go-live activities
- Identify and analyse recurring issues and trends to recommend and implement sustainable resolutions
- Drive process improvement initiatives across IT support functions, with a focus on efficiency, reliability, and user experience
- Develop and maintain automation tools or scripts to streamline repetitive tasks and reduce manual effort
- Enhance self-service capabilities through knowledge base updates, FAQs, and user-friendly tools or platforms
- Document recurring issues, FAQs, and resolutions in a knowledge base and contribute to automation or self-service improvements (e.g., scripting common tasks)
About You
- Solid experience in an IT support role
- Strong knowledge of Windows client and server, Microsoft 365, Intune and Autopilot
- Experience liaising with 3rd party service and maintenance providers to solve issues
- Experience with remote support tools and service desk systems
- Understanding of networking concepts and experience of port changes and patching
- Excellent problem-solving and analytical skills
- Strong communication skills with ability to explain technical concepts clearly
What you can expect
- 25 days holiday excluding public holidays increasing after 2 years’ service
- Participation in Company and Personal bonus scheme
- Company pension scheme matching up to 5% of contributions
- 18 weeks enhanced maternity leave and 4 weeks paternity leave.
- Cycle to work scheme & Season ticket loan
- Employee Assistance Programme
- Travel insurance
- Employee wine discount
- Retail, wellbeing, technology, and travel discounts
- Plus many other perks
REF-224 199
Systems Support Analyst employer: EASYWEBRECRUITMENT.COM
Contact Detail:
EASYWEBRECRUITMENT.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Systems Support Analysts and practice your responses. We recommend using the STAR method to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you’ve worked on any relevant projects or have created automation tools, be sure to mention them. Bring along examples or even a portfolio if you can – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Systems Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Support Analyst role. Highlight your relevant experience in IT support, especially with Windows, Microsoft 365, and remote support tools. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, don’t just list your skills—give us examples of how you've solved technical issues in the past. We love a proactive approach, so share any instances where you’ve improved processes or resolved recurring problems.
Keep It Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you explain why you're a great fit for the role without rambling on. Less is often more!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows client and server, Microsoft 365, and remote support tools. Be ready to discuss how you've tackled hardware and software issues in the past, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues. Think about specific instances where you identified recurring problems and implemented sustainable solutions. This will demonstrate your analytical skills and proactive approach.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. The interviewer will want to see that you can communicate effectively with users who may not have a technical background. Role-play scenarios where you help someone troubleshoot an issue over the phone or via email.
✨Highlight Your Team Spirit
Since this role involves contributing to IT projects and collaborating with others, be prepared to discuss your experience working in teams. Share examples of how you've supported colleagues or contributed to process improvements, showing that you're a team player.