At a Glance
- Tasks: Lead front desk operations and enhance customer experience in a busy garage.
- Company: MD Auto Care, known for quality service and a supportive team culture.
- Benefits: Competitive salary, 22 days holiday, pension, and bonus scheme.
- Other info: Ongoing training and development opportunities in a friendly environment.
- Why this job: Join a growing business where your efforts are recognised and valued.
- Qualifications: 5+ years in motor trade with strong customer service skills.
The predicted salary is between 28000 - 32000 £ per year.
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment.
Working Environment
We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday–Friday 08:00–17:00 with optional overtime/Saturdays.
Key Responsibilities
- Reception & Customer Experience
- Act as the first point of contact for customers, in person, by phone, and via email.
- Manage front desk operations, bookings, vehicle drop-offs, and collections.
- Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times.
- Sales, Upselling & Cross-Selling
- Proactively identify and deliver upselling and cross-selling opportunities.
- Explain recommended work, service options, and costs clearly.
- Convert enquiries into bookings and maximise workshop utilisation.
- Customer Satisfaction & Relationship Management
- Take ownership of customer satisfaction, retention, and feedback.
- Handle concerns and complaints professionally and efficiently.
- Encourage repeat business and positive online reviews.
- Garage & Operational Management
- Oversee daily garage and front-of-house operations.
- Coordinate technicians and workshop staff to manage workload and priorities.
- Ensure health & safety, quality, and professional standards are consistently met.
- Monitor job progress, turnaround times, and workmanship quality.
- Warranty Claims & Aftercare
- Manage warranty claims, liaising with suppliers, manufacturers, and customers.
- Ensure accurate documentation and timely resolution of warranty issues.
- Innovation & Continuous Improvement
- Bring new ideas and processes to improve efficiency, customer experience, and profitability.
- Administration & Financial Control
- Maintain accurate job cards, customer records, and service histories.
- Prepare invoices, process payments, and manage financial transactions.
- Support stock control, parts ordering, and supplier relationships.
About You
- Motor trade experience is essential.
- Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar.
- Qualified/experienced vehicle technician.
- Strong customer service and communication skills.
- Confident in upselling and cross-selling.
- Organised, commercially aware, and comfortable managing a busy garage.
- Proactive and solutions-focused.
- MOT Tester qualification is an advantage but not essential.
What We Offer
- Competitive salary based on experience.
- 22 days holiday + bank holidays.
- Pension.
- Bonus scheme.
About MD Autocare
We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job — a career where effort is recognised, development is encouraged, and teamwork is valued.
Why Join Us?
- Excellent customer ratings and a strong, established reputation.
- Stable, long-term role with a growing business.
- Friendly, supportive team culture.
- Ongoing training and development opportunities.
Service Co-ordinator / Administrator Mon-fri employer: EASYWEBRECRUITMENT.COM
MD Auto Care is an exceptional employer, offering a friendly and supportive work environment where teamwork and quality are at the forefront. With a focus on employee growth, we provide ongoing training and development opportunities, competitive salaries, and a bonus scheme, ensuring that our staff feel valued and proud of their contributions. Join us in Aylesbury for a stable, long-term career in a well-respected garage known for its commitment to customer satisfaction and high-quality workmanship.
