Service Charge Specialist

A place to drive change

Location: Peterborough or Camberley, hybrid with regular travel to schemes

Salary: £34,191 per annum

Contract: 2 year fixed term, 35 hours per week, Monday – Friday 9am to 5pm

Our client is on a journey of transformation, finding new ways to achieve their purpose of providing families with affordable, sustainable and safe homes. They are innovating for their customers and to create a thriving workspace that supports everyone. They are a team of passionate, dedicated people, working to drive change for the better. They are building something special and want driven, creative people to join them. If you are looking for a career where you can be part of change, share your ideas and help transform, there has never been a more exciting time to join and shape their future.

About the Role

As their Service Charge Specialist, you won’t just crunch numbers; you’ll dig deeper. Visiting sites, verifying data, and thinking beyond the surface, you’ll uncover the true story behind service charge schedules. Your pragmatic approach will spot discrepancies, distinguish errors from necessary adjustments, and ensure every scheme’s data stands up to scrutiny. Working closely with Asset teams and leadership, you’ll help future-proof their processes, ensuring accurate apportionments aligned with tenancy and lease agreements. Your efforts will directly impact customers, safeguarding fairness and improving data integrity across the organisation. This role involves national travel and site visits, offering variety and the chance to get hands-on with the properties they serve. If you’re inquisitive, thorough, and ready to make a real difference, they want to hear from you.

Salary

The salary for the Service Charge Specialist post is £34,191 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About You

The ideal candidate will have proven experience in service charge management, finance, or property services within the housing sector. Strong analytical skills and excellent attention to detail are essential, along with the ability to interpret complex residential leases and identify discrepancies. Proficiency in Excel, finance systems, and housing management software is expected, as is the ability to communicate clearly and effectively with a range of stakeholders. The role also demands a collaborative, customer-focused approach and the ability to work confidently with both internal teams and external partners. The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed.

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

• Stage 1: A Place to Connect - A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
• Stage 2: A Place to Show Your Strengths - A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You’ll be asked to complete a questionnaire in advance. We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A Place to Build a Future

Our client has big ambitions and is looking for people who want to grow with them. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance
• Career development – From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more – they’ll help you grow and succeed

This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

We’re Committed to Inclusion

They believe diversity makes them stronger and are committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know – they’ll make it happen. Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.