At a Glance
- Tasks: Ensure quality assurance in housing services and improve customer satisfaction.
- Company: Join a forward-thinking organisation dedicated to sustainability and community impact.
- Benefits: Enjoy flexible working, competitive salary, and generous leave entitlements.
- Other info: Be part of a supportive team with excellent career development opportunities.
- Why this job: Make a real difference in the housing sector while developing your skills.
- Qualifications: Degree or equivalent experience in relevant fields; strong analytical and communication skills.
The predicted salary is between 44686 - 44686 € per year.
£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme.
Permanent, Full-time 37 hours per week. Flexible working options including hybrid working arrangement.
About the role
Are you passionate about delivering excellent customer service, strengthening compliance, and driving continuous improvement? The organisation is looking for a Quality and Assurance Officer to join its Housing team and help develop, implement and embed a robust quality assurance framework.
You will help ensure compliance with the Social Housing (Regulation) Act 2023, the Consumer Standards and the Housing Ombudsman’s Complaints Handling Code, using insight and analysis to support data-led service improvements and a flexible, responsive service for tenants.
In this role you will take responsibility for the operation and quality assurance of the Housing Complaints function, ensuring complaints are coordinated, investigated, tracked and responded to in line with the organisation’s Complaints Policy and the Housing Ombudsman’s Code. You will produce high-quality reporting and analysis from management information and resident feedback, identify themes and systemic issues, contribute to action plans, and monitor the implementation of agreed improvements by service areas. You will also support the development and review of housing policies and guidance to ensure they meet statutory, regulatory and organisational standards.
About you
The organisation is looking for someone with a degree (or equivalent qualification) in a relevant subject, or who can demonstrate graduate-level literacy and analytical skills. You will be confident using Microsoft Office (including strong Excel and reporting skills) and other digital tools to manage, analyse and present data clearly.
You will have excellent written and verbal communication skills, with the ability to produce clear reports, recommendations and action plans for a range of audiences, and the ability to plan and prioritise your workload to meet deadlines. You will bring knowledge and understanding of the social housing sector, including a working knowledge of the Social Housing (Regulation) Act 2023 and the Housing Ombudsman’s Complaints Handling Code. You will also have a good understanding of information governance requirements, including GDPR and data protection, and a clear commitment to equality, diversity and inclusion with an understanding of the Equality Act.
Experience of working collaboratively with colleagues, managers and stakeholders to resolve problems and deliver customer-focused solutions is essential. A full driving licence and access to a car for business use is required.
Why join the organisation
Join an organisation committed to putting the environment at the heart of every decision. They live their values—trust, care, confidence, collaboration and customer focus—while delivering sustainable services, reducing environmental impact and making a positive difference for local communities. The organisation is based in a well-connected district with a mix of urban and rural communities, green spaces and a thriving centre. Offices are centrally located with good transport links and access to local amenities, making it a great place to live and work.
Benefits
- 28.5 days basic annual leave (increasing with service) plus bank holidays.
- Local Government Pension Scheme.
- Flexible working options.
- Staff parking permit.
- Reimbursement of professional fees.
- Comprehensive development and training.
- Discounted membership at selected local sports and fitness centres.
- Access to discounts and benefits via an online platform.
Additional information
- Disability Confident: The organisation is proud to be a Disability Confident employer and guarantees an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
- Disclosure Checks: This post is subject to a Basic Disclosure Check.
- English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Closing date for applications: 1 June 2026. Interviews are scheduled for: week commencing 8 June 2026. Please note: interviews may be conducted throughout the application process. The organisation reserves the right to close the vacancy at an earlier date and strongly encourages early applications.
Quality and Assurance Officer employer: EASYWEBRECRUITMENT.COM
Join a forward-thinking organisation that prioritises environmental sustainability and community impact, offering a supportive work culture where trust, care, and collaboration are at the forefront. As a Quality and Assurance Officer, you will benefit from flexible working options, comprehensive training opportunities, and a competitive salary, all while contributing to meaningful improvements in social housing services. With excellent transport links and local amenities, this role is perfect for those seeking a fulfilling career in a vibrant and accessible location.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Assurance Officer
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Quality and Assurance Officer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate why you’re the perfect fit!
We think you need these skills to ace Quality and Assurance Officer
Some tips for your application 🫡
Keep Your CV Fresh:Make sure your CV is up to date and tailored for the Quality and Assurance Officer role. Highlight relevant experience and skills that match the job description, especially your analytical and reporting abilities.
Read the Job Specs Carefully:Before applying, take a good look at the job specs. Understanding what the organisation is looking for will help you craft a more targeted application that stands out.
Showcase Your Communication Skills:Since this role requires excellent written communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Know Your Stuff
Make sure you’re well-versed in the Social Housing (Regulation) Act 2023 and the Housing Ombudsman’s Complaints Handling Code. Brush up on the key points and be ready to discuss how they relate to quality assurance in housing.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities, especially with Microsoft Excel. Bring examples of how you've used data to drive improvements or solve problems in previous roles. This will show that you can handle the reporting and analysis aspects of the job.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. You’ll need to produce reports and recommendations, so being able to communicate effectively is crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Emphasise Collaboration
Be ready to share examples of how you’ve worked collaboratively with colleagues and stakeholders. Highlighting your experience in resolving issues and delivering customer-focused solutions will resonate well with the interviewers.
