At a Glance
- Tasks: Manage disrepair cases, coordinate repairs, and provide excellent customer support.
- Company: Join a transformative organisation dedicated to providing safe, affordable homes.
- Benefits: 28 days holiday, health support, flexible working, and career development opportunities.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on living conditions and help shape the future of housing.
- Qualifications: Experience with housing disrepair, strong communication skills, and attention to detail.
A place to drive change. Our client is on a journey of transformation, finding new ways to provide families with affordable, sustainable and safe homes. They're innovating for their customers while creating a thriving, supportive workplace. They're a passionate, dedicated team driving positive change, and they're looking for creative, driven people to join them. If you want to be part of transformation and help shape their future, there's never been a better time to join.
Make a real impact where it matters most. Our client is committed to providing safe, high‑quality homes. They're looking for a proactive, detail‑driven Disrepair Administrator to join their Disrepair, Damp & Mould team. This is a vital role where you'll help improve living conditions and prevent issues from escalating. You'll manage complex cases, coordinate activity behind the scenes and deliver excellent customer service. Working with surveyors, contractors and internal teams, you'll ensure cases are handled efficiently, data is accurate and customers receive timely updates and support.
What you'll be doing:
- Managing a caseload of disrepair and damp/mould cases from start to finish
- Coordinating surveyor and contractor diaries to ensure timely inspections and repairs
- Acting as a key contact for customers, providing clear updates and support
- Recording and analysing data to identify trends and property issues
- Preparing reports and insights for senior management
- Supporting early intervention strategies to reduce disrepair claims
- Collaborating with internal teams and external partners
Salary: The spot salary is £28,971 per annum, pro rata. If you're still developing your skills, you may start 5% or 10% below this, with clear support to progress.
About you:
- Experience with housing disrepair and/or damp and mould cases
- Intermediate Excel skills, including tracking and analysing data
- Strong stakeholder engagement and relationship‑building skills
- High attention to detail and accuracy
- Ability to learn new CRM systems and processes quickly
- Strong written and verbal communication skills
- Commitment to excellent customer service
Interviews:
- Stage 1: A Place to Connect – Teams interview with the hiring manager (ongoing)
- Stage 2: A Place to Show Your Strengths – role‑related assessment and behavioural interview, plus a Congruity Questionnaire (planned for 19th June in Peterborough)
Successful candidates will be required to complete DBS and social media checks.
A place to build a future: Our client offers opportunities to grow, develop new skills and thrive in a collaborative environment where your ideas matter. Benefits include:
- 28 days holiday plus bank holidays, birthday leave and option to buy more
- Health and wellbeing support including cash health plan, online GP and gym discounts
- Financial perks including salary sacrifice schemes and discounts
- Pension schemes and life assurance (3x salary)
- Family‑friendly policies and flexible working
- Career development including leadership programmes and apprenticeships
Our client is committed to inclusion and creating a workplace where everyone feels valued and able to thrive. Their recruitment process is accessible, and they'll support any reasonable adjustments you need. Please note: Applicants must have the right to work in the UK. The organisation does not hold a sponsorship licence. Roles may close early due to high application volumes.
Apply now to make a positive difference.
Disrepair Coordinator in Over employer: EASYWEBRECRUITMENT.COM
Join a transformative organisation in Peterborough that prioritises innovation and support for its employees. As a Disrepair Coordinator, you'll be part of a passionate team dedicated to improving living conditions while enjoying a collaborative work culture that values your ideas and offers ample opportunities for professional growth. With benefits like 28 days holiday, health and wellbeing support, and flexible working arrangements, this is an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Coordinator in Over
✨Tip Number 1
Get to know the company and its mission. Research their values and recent projects, especially around housing disrepair and customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their transformation journey.
✨Tip Number 2
Practice your communication skills! Since you'll be acting as a key contact for customers, it's crucial to convey information clearly and confidently. Try role-playing common scenarios with a friend or family member to get comfortable with the types of questions you might face.
✨Tip Number 3
Show off your data skills! Brush up on your Excel abilities, especially if you need to track and analyse data. Being able to demonstrate your analytical skills during the interview can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards making a positive impact in the community.
We think you need these skills to ace Disrepair Coordinator in Over
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Disrepair Coordinator and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Experience:When writing your application, highlight any relevant experience you have with housing disrepair or damp and mould cases. We want to see how your background can help us drive change and improve living conditions for families.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and how you can contribute to our team.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to be part of our transformation journey!
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of disrepair cases, damp and mould issues. Brush up on relevant legislation and best practices in housing management. This will show your potential employer that you're not just interested in the role, but that you’re genuinely knowledgeable about the field.
✨Showcase Your Skills
Prepare to discuss your experience with Excel and data analysis. Bring examples of how you've tracked and analysed data in previous roles. Being able to demonstrate your attention to detail and how it has positively impacted your work will set you apart from other candidates.
✨Engage with the Team
Since this role involves a lot of collaboration, be ready to talk about your experience working with different stakeholders. Share specific examples of how you've built relationships and communicated effectively with customers, surveyors, and contractors. This will highlight your strong interpersonal skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in managing disrepair cases, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
