IT operations manager

Location: Contracted to our Peterborough office with the flexibility for hybrid working.

Salary: £40,000 - £45,000 depending on experience.

Full time: 37.5 hours per week.

Benefits: They want all employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring employees are paid fairly, they offer the following benefits:

• Flexible working
• Generous annual leave
• Private Medical Insurance, including dental and optical
• Pension Scheme
• Sick Pay
• Death in Service
• Employee Assistance Programme
• Bike Loan Scheme
• Cycle2Work Scheme
• Eyecare
• Discount Portal

Closing date: Tuesday 16 June 2026. They may extend the closing date, however, please apply as soon as possible. Telephone interviews will be held week commencing 22 June and face-to-face interviews will be held in the Peterborough office week commencing 29 June 2026. No agencies please.

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Their vision is the day when everyone lives free from kidney disease.

The IT operations manager will lead the day-to-day delivery of IT services, ensuring a reliable, secure and well-governed IT environment that enables colleagues to deliver the organisation’s mission. The role will own operational service delivery, supplier and contract performance, infrastructure coordination, and operational cyber security controls. This is both a hands-on and leadership role, where you will work both independently and manage internal and external resources and partners to help support an ambitious long-term strategy.

The successful candidate will have demonstrable experience of managing IT operations, service delivery and cyber security in a small-to-medium organisation. With a strong and practical understanding of Microsoft infrastructures, you will also have experience of managing outsourced service desk and technology partners. With excellent planning, prioritisation and communication skills, you will be able to translate technical issues and concepts into clear updates for non-technical colleagues and senior stakeholders. In addition, you will have strong incident management and problem-solving skills, including root-cause analysis.

If you are interested in the position, please complete the online application form and submit together with your CV. They are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

About the organisation: The organisation is a leading UK charity focused on funding research into the prevention, treatment and management of kidney disease. Their vision is the day when everyone lives free from kidney disease and for more than 60 years the research they fund has been making an impact. However, kidney disease is increasing, as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making their work more essential than ever. They work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. They collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments. Over the last ten years, they have invested more than £71 million into research. They lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority. Most importantly, they also work closely with patients, ensuring their voice is heard and is at the centre of everything they do, from deciding which research to invest in to how they plan their priorities and their work across the organisation. Those patient contributions are vital, always helping them and their partners to understand what life is like with kidney disease, always ensuring they see the patient behind the treatment and always reminding them that behind every statistic and every number is a person – the patients and the carers who inspire their mission and push them forward to make a difference and change the future of kidney disease.

You may have experience in the following: IT Operations Manager, IT Service Delivery Manager, Infrastructure Manager, IT Manager, Head of IT Operations, IT Service Manager, Technical Operations Manager, IT Infrastructure Lead, IT Support Manager, Cyber Security Manager, IT Programme Manager, Service Desk Manager, Network and Infrastructure Manager, IT Delivery Manager, Charity, Charities, Third Sector, Not for Profit, NFP, etc.