At a Glance
- Tasks: Lead trauma support services and ensure high-quality, inclusive support for those in need.
- Company: A caring organisation making a real difference for families affected by missing loved ones.
- Benefits: Generous holidays, family-friendly perks, and flexible working options.
- Other info: Hybrid role with excellent career development opportunities.
- Why this job: Make a meaningful impact while leading a passionate team in a supportive environment.
- Qualifications: Experience in trauma-informed support and strong team management skills.
Salary: £50,000 per annum. 35 hrs per week.
Location: Hybrid - Offices are based in London, and there is a high degree of flexibility. Permanent.
The impact you will have
As the Head of Support Services you will lead on 121 trauma support and peer support services, ensuring these are high quality, safe, accessible and inclusive, and responsive to needs. You will lead a team of staff and volunteers, ensuring they are well trained and supported. You will promote best practice around involving people with lived experience in the design and delivery of services and a strong approach to evidencing outcomes.
Their Support Services offer emotional, practical and peer support to people with missing loved ones, as well as to young people affected by criminal exploitation and their parents or carers. They provide confidential, tailored help for anyone experiencing the trauma of missing or exploitation, offering expert guidance and opportunities to connect with others who understand what they are going through.
About You
- Significant experience of leading services providing high quality, trauma-informed emotional and practical support;
- Strong team management experience with proven ability to develop staff and volunteers;
- Demonstrable experience of safeguarding children and adults at risk of harm;
- Experience of setting aims and outcome objectives / key performance indicators for services and reporting against them to key stakeholders;
- Proven ability to reach vulnerable and underserved groups to develop services which meet their needs;
- Comfortable and skilled at supporting people experiencing trauma and ambiguous loss;
- Advocacy skills and the ability to develop others in how to advocate with other agencies in support of service users;
- An understanding of the emotional impact on families of having a missing loved one;
- Knowledge of the particular risks faced by missing and exploited children and young people;
- Right to work in the UK.
What you will get in return
A friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. They offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.
Closing date: 3rd June 2026. They reserve the right to close this vacancy early if they receive sufficient interest, so they encourage you to apply as soon as possible. Interviews: 11th June 2026.
Head of Support Services employer: EASYWEBRECRUITMENT.COM
As an employer, this organisation stands out for its commitment to creating a supportive and inclusive work environment, particularly for those dedicated to making a meaningful impact in the lives of individuals affected by trauma. With a hybrid working model based in London, employees enjoy flexibility alongside generous paid holidays and enhanced family-friendly benefits, fostering a culture that prioritises well-being and professional growth. The opportunity to lead a passionate team while advocating for vulnerable communities makes this role not only rewarding but also pivotal in driving positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Support Services
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in support services. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and recent projects. Show us you’re genuinely interested in their mission and how you can contribute to their goals.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for supporting others.
✨Tip Number 4
Apply through our website for a smoother process. It’s quick and easy, plus you’ll get updates directly from us about your application status!
We think you need these skills to ace Head of Support Services
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start writing, make sure to read the job description carefully. It’s packed with info about what we’re looking for, and it’ll help you tailor your application to show us why you’re the perfect fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how your experience aligns with the role. Be specific about your skills in leading support services and how you’ve made a difference in similar roles.
Showcase Your Team Management Skills:We want to see your leadership style! Highlight your experience in managing teams and developing staff. Share examples of how you’ve supported your team and promoted best practices in service delivery.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application. Make sure to include your CV and that brilliant cover letter we talked about!
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around trauma support and team management. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Leadership Skills
As a Head of Support Services, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams and developed staff in previous roles. Highlight any specific training initiatives you've implemented that improved service delivery or team performance.
✨Emphasise Your Understanding of Trauma
Given the nature of the role, it’s important to convey your understanding of trauma-informed care. Be ready to discuss your experiences supporting individuals through trauma and how you’ve adapted services to meet the needs of vulnerable groups. This shows you’re not just qualified, but also compassionate.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions about their approach to support services and how they involve people with lived experience. This not only shows your interest in the role but also your commitment to best practices in service delivery.
