Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Castle Host team to welcome visitors and share the stories of Hillsborough Castle.
- Company: Hillsborough Castle is a historic site with a rich history, welcoming politicians and monarchs.
- Benefits: Earn up to £14.35 p/h, enjoy flexible hours, and gain valuable customer service experience.
- Why this job: Be part of an engaging team, share fascinating stories, and enhance visitor experiences in a beautiful setting.
- Qualifications: Passion for storytelling, customer service experience, and knowledge of Northern Ireland's history are a plus.
- Other info: Casual roles available with flexible shifts; apply by Feb 9, 2025.
The predicted salary is between 20000 - 24000 £ per year.
Front of House – Northern Ireland
Home Palace: Hillsborough Castle
Status: Casual, Temporary/Seasonal
Estimated: Start date 1 April 2025
End Date: 1 November 2025
Salary : Seasonal = £23,977 per annum pro-rata (£12.81 p/h) / Casual wage = £14.35 p/h (incl. holiday allowance) Pro Rata
Days/Hours of work Seasonal:
• 18-hour Part-time roles available
• 3 days per week.
• Shifts will include some weekends and bank holidays.
• Casual Engagement: Zero-hours, ad hoc.
About the role and about you
New Year, New Opportunity!
You will be joining a dedicated Castle Host team with a flair for outstanding customer service, welcoming visitors to Hillsborough Castle and Gardens – the home of politicians and monarchs throughout its vibrant history.
Our client have vacancies for Summer Seasonal (temporary) jobs, and places on their ad-hoc Casual (zero-hours) register.
They are looking for people to work across both the admissions area, and on the Castle tour routes.
As a Castle Host, you will bring the amazing stories of Hillsborough Castle and Gardens to life – sharing your passion for the castle and ensuring historical accuracy and relevance of the stories. You will support the visitor experience across the estate, opening up the history of the castle and gardens in an entertaining, dynamic and engaging style.
As part of the team, you will be a welcoming presence at the Weston Pavilion, directing and engaging with their visitors and ensuring that they all receive a warm and friendly welcome. You will be selling tickets and also providing customers in their retail store with outstanding service, ensuring the smooth operation of the shop and responding promptly and flexibly to customer needs.
About You:
- You will have a flair for storytelling with the confidence to deliver entertaining stories about the castle to diverse groups. Experience of delivering information in an engaging way to both individuals and large parties is desirable.
- You will be a team player, who relishes the challenge of a busy working environment.
- You will enjoy exploring new and creative ways of working that add real value to our customers’ experiences. You’ll love showcasing retail items and upselling products and services to our visitors.
- You’ll be friendly, professional and be able to communicate effectively with all different kinds of people. And above all, you will be experienced in and share a passion for delivering outstanding face to face customer service.
- An interest and knowledge of Northern Ireland’s history is advantageous.
You will work a roster according to the needs of the business, which will be provided in advance, and the shifts will include working some weekends and bank holidays.
Closing date: Sun 9th Feb 2025, at 11:50pm.
Interviews expected : 20th – 23rd February 2025
Additional Information
Our client is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
You may also have experience in the following: Seasonal Palace Host, Visitor Experience Assistant, Historic Palaces Ambassador, Guest Services Associate, Exhibition Support Staff, Tourist Engagement Coordinator, Palace Experience Facilitator, Visitor Operations Assistant, Heritage Site Host, Customer Experience Representative, Cultural Site Attendant, etc.
REF-219 071
Front of House - Northern Ireland employer: EASYWEBRECRUITMENT.COM
Contact Detail:
EASYWEBRECRUITMENT.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House - Northern Ireland
✨Tip Number 1
Familiarize yourself with the history of Hillsborough Castle and Gardens. Being able to share interesting anecdotes and facts will not only enhance your storytelling skills but also show your passion for the role during the interview.
✨Tip Number 2
Practice your customer service skills in various settings. Whether it's through volunteering or part-time jobs, gaining experience in engaging with diverse groups will prepare you for the dynamic environment at the castle.
✨Tip Number 3
Showcase your enthusiasm for retail by exploring upselling techniques. Understanding how to effectively promote products can set you apart as a candidate who adds value to the visitor experience.
✨Tip Number 4
Be ready to demonstrate your teamwork abilities. Think of examples where you've successfully collaborated with others in a busy environment, as this is crucial for the role of a Castle Host.
We think you need these skills to ace Front of House - Northern Ireland
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Front of House position. Highlight your relevant experience in customer service and storytelling.
Tailor Your CV: Customize your CV to emphasize your experience in engaging with visitors, delivering information, and providing outstanding customer service. Include any relevant roles that showcase your ability to work in a busy environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for Northern Ireland’s history and your enthusiasm for the role. Share specific examples of how you have successfully engaged with diverse groups and provided excellent service.
Highlight Teamwork Skills: In your application, mention your ability to work as part of a team and your willingness to adapt to the needs of the business. Provide examples of how you have collaborated with others to enhance customer experiences.
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Show Your Storytelling Skills
Since the role requires a flair for storytelling, prepare to share engaging anecdotes or experiences that highlight your ability to captivate an audience. Think about how you can bring the history of Hillsborough Castle to life in a way that resonates with visitors.
✨Demonstrate Customer Service Excellence
Be ready to discuss your previous customer service experiences. Highlight specific instances where you went above and beyond to ensure a positive experience for customers, as this role heavily focuses on outstanding face-to-face service.
✨Research Northern Ireland's History
Having knowledge about Northern Ireland’s history will give you an edge. Brush up on key historical facts related to Hillsborough Castle and its significance, so you can confidently answer questions and engage with visitors.
✨Emphasize Teamwork and Flexibility
This position requires working in a busy environment and being part of a team. Share examples of how you've successfully collaborated with others in past roles and your willingness to adapt to changing schedules and responsibilities.
