At a Glance
- Tasks: Manage disrepair cases and improve living conditions for families.
- Company: Transformative organisation dedicated to providing safe, affordable homes.
- Benefits: 28 days holiday, health support, flexible working, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and a supportive workplace culture.
- Why this job: Join a passionate team making a real impact in the community.
- Qualifications: Experience with housing disrepair and strong communication skills required.
The predicted salary is between 28971 - 28971 £ per year.
A place to drive change
Location: Hybrid, Peterborough, 1-2 days in the office including Thursdays
Salary: £28,971 per annum, pro rata
Contract: 3 month fixed term, 35 hours per week, Monday to Friday 9am to 5pm
Our client is on a journey of transformation, finding new ways to provide families with affordable, sustainable and safe homes. They're innovating for their customers while creating a thriving, supportive workplace. They're a passionate, dedicated team driving positive change, and they're looking for creative, driven people to join them. If you want to be part of transformation and help shape their future, there's never been a better time to join.
Make a real impact where it matters most. Our client is committed to providing safe, high quality homes. They're looking for a proactive, detail driven Disrepair Administrator to join their Disrepair, Damp Mould team. This is a vital role where you'll help improve living conditions and prevent issues from escalating. You'll manage complex cases, coordinate activity behind the scenes and deliver excellent customer service. Working with surveyors, contractors and internal teams, you'll ensure cases are handled efficiently, data is accurate and customers receive timely updates and support.
What you'll be doing:
- Managing a caseload of disrepair and damp/mould cases from start to finish
- Coordinating surveyor and contractor diaries to ensure timely inspections and repairs
- Acting as a key contact for customers, providing clear updates and support
- Recording and analysing data to identify trends and property issues
- Preparing reports and insights for senior management
- Supporting early intervention strategies to reduce disrepair claims
- Collaborating with internal teams and external partners
About you:
- Experience with housing disrepair and/or damp and mould cases
- Intermediate Excel skills, including tracking and analysing data
- Strong stakeholder engagement and relationship building skills
- High attention to detail and accuracy
- Ability to learn new CRM systems and processes quickly
- Strong written and verbal communication skills
- Commitment to excellent customer service
Interviews:
- Stage 1: A Place to Connect - Teams interview with the hiring manager (ongoing)
- Stage 2: A Place to Show Your Strengths - role related assessment and behavioural interview, plus a Congruity Questionnaire (planned for 19th June in Peterborough)
Successful candidates will be required to complete DBS and social media checks.
A place to build a future:
Our client offers opportunities to grow, develop new skills and thrive in a collaborative environment where your ideas matter. Benefits include:
- 28 days holiday plus bank holidays, birthday leave and option to buy more
- Health and wellbeing support including cash health plan, online GP and gym discounts
- Financial perks including salary sacrifice schemes and discounts
- Pension schemes and life assurance (3x salary)
- Family friendly policies and flexible working
- Career development including leadership programmes and apprenticeships
Our client is committed to inclusion and creating a workplace where everyone feels valued and able to thrive. Their recruitment process is accessible, and they'll support any reasonable adjustments you need.
Please note: Applicants must have the right to work in the UK. The organisation does not hold a sponsorship licence. Roles may close early due to high application volumes. Apply now to make a positive difference.
Disrepair Coordinator employer: EASYWEBRECRUITMENT.COM
Join a transformative organisation in Peterborough that prioritises innovation and support for its employees. With a strong commitment to providing safe, high-quality homes, the company fosters a collaborative work culture where your ideas are valued and growth opportunities abound. Enjoy a range of benefits including generous holiday allowances, health and wellbeing support, and career development programmes, all while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Coordinator
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their transformation journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to disrepair and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining a team that’s all about making a positive impact.
We think you need these skills to ace Disrepair Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with housing disrepair and damp/mould cases. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Data Skills:Since this role involves tracking and analysing data, be sure to mention your intermediate Excel skills. We love seeing examples of how you've used data to drive decisions or improve processes in your previous roles.
Communicate Clearly:Strong written communication is key for this position. When crafting your application, keep it clear and concise. We appreciate a well-structured cover letter that outlines your motivation and suitability for the Disrepair Coordinator role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Know Your Stuff
Make sure you understand the ins and outs of disrepair and damp/mould cases. Brush up on relevant legislation and best practices in housing management. This will show your potential employer that you're not just interested, but knowledgeable about the field.
✨Showcase Your Data Skills
Since the role requires intermediate Excel skills, be prepared to discuss how you've used data to track and analyse trends in previous roles. Bring examples of reports or insights you've prepared, as this will demonstrate your ability to handle the analytical side of the job.
✨Communicate Clearly
As a Disrepair Coordinator, you'll need to provide clear updates to customers and collaborate with various stakeholders. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your communication style.
✨Emphasise Customer Service
This role is all about improving living conditions and providing excellent customer service. Be ready to share specific examples of how you've gone above and beyond for customers in the past. Highlight your commitment to making a positive impact in people's lives.
