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- Tasks: Lead and develop strategies for help, advice, and services in the charity sector.
- Company: Join a vital charity supporting civil servants with a focus on wellbeing.
- Benefits: Enjoy a competitive salary, generous leave, health plans, and a supportive team culture.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Experience in social welfare and strong people-management skills required.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 68000 - 92000 £ per year.
£80,000 per annum
Full time (35 hours per week)
Permanent
Hybrid working – a minimum of 2 (preferably 3) days per week in their office in Cheam, Surrey.
Our client sits at the heart of the UK Civil Service. While they can’t always prevent the tricky, stressful, sad stuff from happening, when it does happen, they help current, former and retired civil servants get the best support.
They are looking for a strategic-focused Director of Help, Advice and Services with strong experience in the social welfare sector and effective people-management skills to join their Executive Team. This is an important and exciting role for the Charity. Working with a diverse, integrated team to deliver the Charity’s vision, objectives, targets and ambition for growth, the ideal candidate will have experience of leading a team across financial and wellbeing services.
In this role, you will develop and champion the Charity’s help, advice and services strategy, ensuring the Charity always offers the most effective help and that they continuously improve the customer experience and accessibility of their service offers. If this sounds like something that would motivate you, then they would like to hear from you!
In return, they can offer you a supportive, inspiring and friendly team culture and excellent benefits including Boundless, a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave and a cycle to work scheme.
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 27 February and interviews will take place soon after. Please let them know in your application if you need any adjustments to enable you to perform to your best at the interview.
They are committed to building and developing a workforce which reflects the diversity of the civil service community that they support. They seek to ensure all job applications are treated fairly, with respect and without bias and they encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
You may also have experience in the following: Director of Support Services, Director of Welfare Services, Director of Customer & Community Support, Director of Advice & Wellbeing, Head of Support & Advisory Services, Director of Service Delivery, Director of Operations (Welfare & Advice), Director of Impact & Support, Chief Support Services Officer.
Director of Help, Advice and Services employer: EASYWEBRECRUITMENT.COM
Contact Detail:
EASYWEBRECRUITMENT.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Help, Advice and Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the social welfare sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the charity's mission and values. Show us how your experience aligns with their goals, especially in improving customer experience and accessibility. It’ll make you stand out as a candidate who truly gets it!
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for the help, advice, and services strategy. We want to hear how you plan to lead a diverse team and drive growth while making a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Director of Help, Advice and Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Director of Help, Advice and Services. Highlight your experience in the social welfare sector and any relevant leadership roles you've held. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in people management and service delivery that demonstrate your strategic focus.
Showcase Your Passion: We love candidates who are passionate about helping others! In your application, let us know what motivates you to work in the charity sector and how you envision contributing to our vision and objectives.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it helps us keep everything organised!
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Know Your Stuff
Make sure you thoroughly understand the charity's mission and values. Familiarise yourself with their help, advice, and services strategy, as well as any recent developments in the social welfare sector. This will show your genuine interest and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, particularly in financial and wellbeing services. Be ready to discuss your people-management skills and how you've motivated your team to achieve their goals.
✨Customer Experience Focus
Think about how you can improve customer experience and accessibility in the services offered. Have specific ideas or strategies in mind that you can share during the interview to demonstrate your proactive approach.
✨Ask Thoughtful Questions
Prepare insightful questions to ask at the end of the interview. This could be about the charity's future plans, team dynamics, or how they measure success in their services. It shows you're engaged and thinking critically about the role.
