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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for key accounts in a dynamic sales environment.
- Company: Join a fast-growing company in Birmingham with a focus on customer satisfaction.
- Benefits: Enjoy free onsite parking, 25 days holiday, and a competitive salary.
- Other info: Work in a collaborative team with opportunities for personal and professional development.
- Why this job: Make a real difference by supporting major customers and driving business growth.
- Qualifications: Experience in B2B sales or account support with strong customer service skills required.
The predicted salary is between 25000 - 35000 £ per year.
Our client is seeking an Account Support Executive to be based on site in Birmingham. The role will provide excellent customer service and account support across two of their fast-growing sales divisions. You will help to develop, grow and support some of their biggest customers!
Key Responsibilities – Account Support Executive
- To accurately process all sales orders in line with stated time limits.
- To contact all customers by telephone as directed and within the stated time limits, ensuring customers have no cause for complaint or conflict.
- To respond to all inbound calls & inbound emails in accordance with company policy.
- To communicate with all appropriate internal departments to ensure set objectives for individual accounts are met.
- To assist the credit control supervisor to ensure strict payment to terms as agreed with each account.
Key Requirements – Account Support Executive
- Experience in B2B sales or account support, with strong customer service skills.
- Must have experience in using Microsoft Excel, Microsoft Word & Microsoft Office packages.
- Knowledge of SAP desirable but not essential.
Digital (Website) Account Executive employer: EASYWEBRECRUITMENT.COM
Contact Detail:
EASYWEBRECRUITMENT.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital (Website) Account Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Digital Account Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and their sales divisions. Be ready to discuss how your customer service skills can help them grow their accounts. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for account support roles and refine your answers. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining the team!
We think you need these skills to ace Digital (Website) Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Account Executive role. Highlight your experience in B2B sales and customer service, and don’t forget to mention your skills with Microsoft Office. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've supported accounts in the past and how you can help us grow our customer base.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your communication skills. Keep it clear, concise, and professional. We love a good chat, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you understand the importance of excellent service, which is key for the Account Support Executive role.
✨Familiarise Yourself with B2B Sales
Since this position involves B2B sales, it’s crucial to understand the dynamics of business-to-business relationships. Research common challenges businesses face and think about how you can help solve them. This knowledge will impress your interviewers and demonstrate your readiness for the role.
✨Excel at Excel
Given that experience with Microsoft Excel is a requirement, make sure you’re comfortable with its features. Brush up on formulas, pivot tables, and data analysis techniques. You might even want to mention specific projects where you used Excel effectively during the interview.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about their biggest customers or how they measure success in the Account Support Executive role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.