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- Tasks: Provide top-notch customer service and support for key accounts in a dynamic sales environment.
- Company: Fast-growing company based in Birmingham with a focus on customer satisfaction.
- Benefits: Competitive salary, free onsite parking, and 25 days holiday.
- Other info: Opportunity to grow your career in a supportive and engaging workplace.
- Why this job: Join a vibrant team and help shape the success of major clients!
- Qualifications: Experience in B2B sales or account support with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an Account Support Executive to be based on site in Birmingham. The role will provide excellent customer service and account support across two of their fast-growing sales divisions. You will help to develop, grow and support some of their biggest customers!
Key Responsibilities – Account Support Executive
- To accurately process all sales orders in line with stated time limits.
- To contact all customers by telephone as directed and within the stated time limits, ensuring customers have no cause for complaint or conflict.
- To respond to all inbound calls & inbound emails in accordance with company policy.
- To communicate with all appropriate internal departments to ensure set objectives for individual accounts are met.
- To assist the credit control supervisor to ensure strict payment to terms as agreed with each account.
Key Requirements – Account Support Executive
- Experience in B2B sales or account support, with strong customer service skills.
- Must have experience in using Microsoft Excel, Microsoft Word & Microsoft Office packages.
- Knowledge of SAP desirable but not essential.
Digital Performance Account Director employer: EASYWEBRECRUITMENT.COM
Contact Detail:
EASYWEBRECRUITMENT.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Performance Account Director
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a role like the Account Support Executive, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its sales divisions. Be ready to discuss how your experience in B2B sales and customer service can help them grow their accounts. Confidence is key!
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft Office or SAP, make sure to highlight that in conversations. Practical examples of how you've used these tools can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Digital Performance Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Performance Account Director role. Highlight your experience in B2B sales and customer service, and don’t forget to mention your skills with Microsoft Office. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences align with our needs. Keep it friendly and professional – we love a bit of personality!
Showcase Your Communication Skills: Since the role involves a lot of customer interaction, make sure your written application reflects your communication skills. Be clear, concise, and engaging. We want to see that you can connect with customers just as well on paper as you can in person!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or resolved conflicts in the past. This will show that you understand the importance of excellent service, which is key for the Account Support Executive role.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its sales divisions. Understanding their products and services will help you answer questions more effectively and demonstrate your genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Excel at Excel
Since the job requires proficiency in Microsoft Excel, make sure you're comfortable with it. Brush up on your skills, especially if you can showcase any specific functions or features you've used in previous roles. Being able to discuss your experience confidently will set you apart from other candidates.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios where you might have to demonstrate how you'd handle a customer call or email. Practising these scenarios can help you feel more confident and show the interviewer that you can think on your feet and provide excellent account support.