Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer operations to ensure a seamless airport experience for all passengers.
- Company: Join one of the UK's fastest-growing regional airports with a purpose-driven mission.
- Benefits: Competitive salary, pension, annual bonus, and generous leave.
- Why this job: Make air travel accessible while driving improvements in a dynamic environment.
- Qualifications: Experience in operational management and a commitment to customer service excellence.
- Other info: Empowerment to lead and collaborate with teams for impactful change.
The predicted salary is between 36000 - 60000 £ per year.
Location: Leeds
Department: Customer Experience
Job Type: Full time
Contract Type: Permanent
Our clients' customer operations are central to ensuring passengers can move through the airport safely, efficiently, and accessibly. As Customer Experience Operations Manager, you will be responsible for the delivery of customer-facing operations across the airport, with a particular focus on ensuring air travel is accessible for all, that customer experience vehicles are maintained and compliant, and every passenger has a positive customer experience from arrival to departure of the airport premises.
Working alongside other Operational Managers and Leaders, you will lead customer operations teams to deliver a consistent and well-managed experience for every passenger. You will act as the point of contact for customer operations matters, ensuring services are organised, compliant, and aligned to the needs of the operation and the customer.
You will be joining one of the UK’s fastest-growing regional airports. Living their values to Be the Best, Work as One Team, and Do the Right Thing, you will help ensure customer operations support both day-to-day performance and the airport’s continued growth.
What your Day-to-Day will Feel Like
In this role, you will be responsible for making sure customer operations across the airport work as they should, every day. Your focus will be on ensuring services are planned, staffed, and supported so that passengers can move through the airport confidently, including those who require additional assistance.
You will work alongside our existing Customer Experience Operations Manager to lead Customer Experience Supervisors and their teams, ensuring they are clear on expectations and supported to deliver a consistent experience. This includes oversight of Assisted Travel services, customer-facing operations, and landside activity, making sure processes are followed and services remain organised and responsive to demand.
You will work closely with other operational leaders and business partners across the airport, acting as the central point of contact for customer operations matters. Through this, you will help identify where the customer journey can be improved and ensure changes are implemented in a way that supports both accessibility and operational flow.
What is in it for You
Salary: Competitive, reflecting the responsibility of managing Assisted Travel operations.
Hours & Working Pattern: Full-time, based on a standard working week with flexibility to support operational needs.
Unique Experience: Work in a high-profile, purpose-driven role at a fast-growing regional airport, where you are empowered to lead, trusted to make decisions, and drive improvement independently while collaborating with teams and external partners to make air travel accessible to all.
Company benefits – pension, annual bonus, and generous annual leave.
What They’re Looking For
They’re looking for an experienced operational manager who can take responsibility for customer-facing services in a live airport environment. You will bring:
- Experience leading supervisors and frontline teams within a customer or operational setting.
- A strong understanding of day-to-day operational management, including resource planning and service oversight.
- Experience managing Assisted Travel or accessibility-focused services, or a clear commitment to making air travel accessible to all.
- Confidence owning compliance, safety, training, and qualification requirements in a regulated environment.
- Experience working with third-party providers and internal business partners to deliver joined-up operations.
- The ability to take ownership of customer operations issues and see them through to resolution.
- A customer-focused mindset, using feedback and operational insight to improve how services are delivered across the airport.
Your Application Journey
They’re excited to hear from candidates who are ready to contribute to the success of their organisation. To apply, submit your application online via this portal, completing all required sections.
REF-226 427
Customer Experience Operations Manager employer: EASYWEBRECRUITMENT.COM
Contact Detail:
EASYWEBRECRUITMENT.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the airport. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the airport's operations and think about how your experience aligns with their values. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Operations Manager role. Highlight your leadership experience and any work you've done in operational management or accessibility-focused services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can contribute to making air travel accessible for all. Be genuine and let your personality come through.
Showcase Relevant Experience: When filling out your application, be specific about your past roles and responsibilities. We want to see how your previous experiences have prepared you for this position, especially in managing teams and improving customer journeys.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Know the Company Inside Out
Before your interview, make sure you research the airport and its customer operations. Understand their values, especially around accessibility and customer experience. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Experience Operations Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, particularly in customer-facing roles. Highlight your ability to motivate and support supervisors to deliver a consistent experience.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in operational management and how you resolved them. They’ll want to see your ability to take ownership of issues and implement effective solutions, especially in a live environment like an airport.
✨Emphasise Your Commitment to Accessibility
Given the focus on making air travel accessible for all, share your experiences related to Assisted Travel or similar services. Talk about how you've improved customer journeys and ensured compliance with safety and training requirements in previous roles.
