At a Glance
- Tasks: Manage disrepair cases, coordinate repairs, and provide excellent customer support.
- Company: Join a transformative organisation dedicated to providing safe, affordable homes.
- Benefits: 28 days holiday, health support, flexible working, and career development opportunities.
- Other info: Collaborative environment with a commitment to inclusion and personal growth.
- Why this job: Make a real impact on living conditions and help shape the future of housing.
- Qualifications: Experience with housing disrepair, strong Excel skills, and excellent communication.
The predicted salary is between 28971 - 28971 £ per year.
A place to drive change
Location: Hybrid, Peterborough, 1–2 days in the office including Thursdays
Salary: £28,971 per annum, pro rata
Contract: 3 month fixed term, 35 hours per week, Monday – Friday 9am to 5pm
Our client is on a journey of transformation, finding new ways to provide families with affordable, sustainable and safe homes. They're innovating for their customers while creating a thriving, supportive workplace. They're a passionate, dedicated team driving positive change, and they're looking for creative, driven people to join them. If you want to be part of transformation and help shape their future, there's never been a better time to join.
Make a real impact where it matters most. Our client is committed to providing safe, high‑quality homes. They're looking for a proactive, detail‑driven Disrepair Administrator to join their Disrepair, Damp & Mould team. This is a vital role where you'll help improve living conditions and prevent issues from escalating. You'll manage complex cases, coordinate activity behind the scenes and deliver excellent customer service. Working with surveyors, contractors and internal teams, you'll ensure cases are handled efficiently, data is accurate and customers receive timely updates and support.
What you'll be doing:
- Managing a caseload of disrepair and damp/mould cases from start to finish
- Coordinating surveyor and contractor diaries to ensure timely inspections and repairs
- Acting as a key contact for customers, providing clear updates and support
- Recording and analysing data to identify trends and property issues
- Preparing reports and insights for senior management
- Supporting early intervention strategies to reduce disrepair claims
- Collaborating with internal teams and external partners
About you:
- Experience with housing disrepair and/or damp and mould cases
- Intermediate Excel skills, including tracking and analysing data
- Strong stakeholder engagement and relationship‑building skills
- High attention to detail and accuracy
- Ability to learn new CRM systems and processes quickly
- Strong written and verbal communication skills
- Commitment to excellent customer service
Interviews:
- Stage 1: A Place to Connect – Teams interview with the hiring manager (ongoing)
- Stage 2: A Place to Show Your Strengths – role‑related assessment and behavioural interview, plus a Congruity Questionnaire (planned for 19th June in Peterborough)
Successful candidates will be required to complete DBS and social media checks.
A place to build a future:
Our client offers opportunities to grow, develop new skills and thrive in a collaborative environment where your ideas matter. Benefits include:
- 28 days holiday plus bank holidays, birthday leave and option to buy more
- Health and wellbeing support including cash health plan, online GP and gym discounts
- Financial perks including salary sacrifice schemes and discounts
- Pension schemes and life assurance (3x salary)
- Family‑friendly policies and flexible working
- Career development including leadership programmes and apprenticeships
Our client is committed to inclusion and creating a workplace where everyone feels valued and able to thrive. Their recruitment process is accessible, and they'll support any reasonable adjustments you need. Please note: Applicants must have the right to work in the UK. The organisation does not hold a sponsorship licence. Roles may close early due to high application volumes. Apply now to make a positive difference.
Disrepair Coordinator in Cambridge employer: EASYWEBRECRUITMENT.COM
Join a transformative organisation in Peterborough that prioritises innovation and support for its employees. With a strong commitment to providing safe, high-quality homes, the company fosters a collaborative work culture where your contributions are valued, offering extensive benefits such as 28 days of holiday, health and wellbeing support, and clear pathways for career development. This is an exciting opportunity to make a meaningful impact while enjoying a flexible hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Coordinator in Cambridge
✨Tip Number 1
Get to know the company before your interview! Research their mission and values, especially their commitment to providing safe, high-quality homes. This will help you connect your skills to their goals and show that you're genuinely interested in being part of their transformation journey.
✨Tip Number 2
Practice your communication skills! Since you'll be acting as a key contact for customers, it's crucial to demonstrate your ability to provide clear updates and support during the interview. Role-play with a friend or use our resources to refine your approach.
✨Tip Number 3
Show off your data skills! Brush up on your Excel abilities and be ready to discuss how you've tracked and analysed data in past roles. Highlighting your attention to detail will make you stand out as a proactive candidate who can manage complex cases effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so take advantage of our resources to prepare for those interviews and assessments.
We think you need these skills to ace Disrepair Coordinator in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Disrepair Coordinator role. Highlight your experience with housing disrepair and any relevant skills that match the job description. We want to see how you can drive change!
Show Off Your Data Skills:Since this role involves managing data, don’t forget to mention your intermediate Excel skills. Share examples of how you've tracked and analysed data in previous roles. We love a detail-driven candidate!
Communicate Clearly:Strong written communication is key for this position. Make sure your application is clear, concise, and free of errors. We appreciate candidates who can convey information effectively, just like you'll need to do with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're keen to be part of our transformation journey!
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Know Your Stuff
Make sure you understand the ins and outs of disrepair, damp, and mould cases. Brush up on relevant legislation and best practices in housing management. This will show that you're not just interested in the role but also knowledgeable about the challenges they face.
✨Showcase Your Data Skills
Since the role requires intermediate Excel skills, be prepared to discuss how you've used data in previous roles. Bring examples of how you've tracked and analysed data to identify trends or improve processes. This will demonstrate your ability to handle the analytical side of the job.
✨Engage with Stakeholders
Highlight your experience in building relationships with various stakeholders. Be ready to share specific examples of how you've effectively communicated with customers, contractors, and internal teams. This will illustrate your strong communication skills and customer service commitment.
✨Prepare for Role-Related Assessments
Since there's a role-related assessment in the interview process, practice common scenarios you might face as a Disrepair Coordinator. Think about how you'd manage a complex case or coordinate with surveyors and contractors. This preparation will help you feel more confident during the assessment.
