At a Glance
- Tasks: Support residents in independent living, fostering community and resolving challenges with empathy.
- Company: A leading housing organisation dedicated to providing safe, affordable homes for all.
- Benefits: Competitive salary, 28 days holiday, and a supportive work environment focused on growth.
- Other info: Join a dynamic team committed to positive change and personal development.
- Why this job: Make a real difference in people's lives by creating safe, thriving communities.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 30912 - 30912 £ per year.
Location: 100% onsite, Burnley, you'll work across 2 schemes
Salary: £30,912 per annum
Contract: Permanent, 35 hours per week, Monday - Friday 9am-5pm
Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change.
The Role
At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our client's Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good.
What You'll Do:
- Be a visible, supportive presence in our client's schemes, building strong relationships with residents
- Work closely with lettings teams to ensure smooth move-ins and positive first impressions
- Encourage community engagement and help residents live independently for as long as possible
- Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care
- Collaborate with internal teams and external partners to deliver joined-up support
- Escalate and take cases to court as a last resort, ensuring all other options have been explored first
Why This Role Matters:
You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life.
Salary
The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
About You
- Experience delivering housing management services within a specialist or generic housing context
- CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards), or qualified through experience
- Strong understanding of anti-social behaviour management and rental income collection processes
- Proven ability to manage multiple tasks and meet performance targets independently and as part of a team
- Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders
- Knowledge of safeguarding practices within a housing context
- Regular business travel will be necessary to other sites and off-site meetings as required
Successful candidates will undergo a DBS check and social media checks as part of our client's onboarding process.
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you – your experience, goals, and what you bring. Planned date: 30th June via Teams
Stage 2: A Place to Show Your Strengths
An in-person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 7th July at our Burnley office
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A Place to Build a Future
They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions.
They also support your health and wellbeing with: 28 days holiday plus
Specialist Housing Partner (Independent Living Housing Officer) in Blackburn employer: EASYWEBRECRUITMENT.COM
As a Specialist Housing Partner in Burnley, you'll join a dedicated team that believes in the fundamental right to safe and affordable housing. With a strong focus on employee growth, our client offers a supportive work culture where you can thrive while making a meaningful impact on the lives of residents. Enjoy benefits such as 28 days of holiday, a collaborative environment, and opportunities for professional development, all while working in a role that truly matters to the community.
