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- Tasks: Provide top-notch customer service and support for key accounts in a dynamic sales environment.
- Company: Join a fast-growing company based in Birmingham with a focus on customer satisfaction.
- Benefits: Enjoy free onsite parking, 25 days holiday, and a competitive salary.
- Other info: Thriving team atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping to grow and support major customers.
- Qualifications: Experience in B2B sales or account support with strong communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Location: Birmingham, B25 8HE
Salary: Competitive
Benefits: Free Onsite parking, 25 days holiday
Our client is seeking an Account Support Executive to be based on site in Birmingham. The role will provide excellent customer service and account support across two of their fast-growing sales divisions. You will help to develop, grow and support some of their biggest customers!
Key Responsibilities:- To accurately process all sales orders in line with stated time limits.
- To contact all customers by telephone as directed and within the stated time limits, ensuring customers have no cause for complaint or conflict.
- To respond to all inbound calls and inbound emails in accordance with company policy.
- To respond to customers in a prompt and courteous manner on all customer enquiries within the given time limits.
- Managing and concluding customer queries to a satisfactory outcome.
- Escalate customer queries if needed.
- To communicate with all appropriate internal departments to ensure set objectives for individual accounts are met.
- Attending meetings or team calls with customers as and when required.
- To assist the credit control supervisor to ensure strict payment to terms as agreed with each account.
- Work with the wider operational team to ensure all deliveries are fulfilled on time and in full (OTIF).
- Experience in B2B sales or account support, with strong customer service skills.
- Possess the ability to work well under pressure.
- Must be able to communicate at all levels both internally and externally.
- Must have experience in using Microsoft Excel, Microsoft Word and Microsoft Office packages.
- Positive attitude with good problem-solving skills and attention to detail.
- Be numerate and commercially astute.
- Knowledge of SAP desirable but not essential.
Account Support Executive employer: EASYWEBRECRUITMENT.COM
Contact Detail:
EASYWEBRECRUITMENT.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Support Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Support Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and their sales divisions. Be ready to discuss how your customer service skills can help develop and support their biggest customers. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on answering common questions about handling customer queries and working under pressure. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be just right for you. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Account Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Support Executive role. Highlight your experience in B2B sales and customer service, and don’t forget to mention any relevant skills with Microsoft Office or SAP!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've successfully managed customer queries or supported accounts in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to communicate clearly and effectively. Use a friendly tone and be concise in your writing!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This role is all about providing excellent support, so showcasing your experience here will definitely impress.
✨Familiarise Yourself with B2B Sales
Since this position involves B2B sales, make sure you understand the basics of business-to-business interactions. Think about examples from your previous roles where you successfully supported accounts or resolved issues for clients. Being able to relate your experience to their needs will show that you're a great fit.
✨Get Comfortable with Microsoft Office
As you'll be using Microsoft Excel, Word, and other Office packages, it’s a good idea to brush up on your skills. Consider preparing a few examples of how you've used these tools in your previous roles, especially in managing data or creating reports. This will demonstrate your readiness to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask about the company and the role. This shows your genuine interest and helps you gauge if it's the right fit for you. Ask about their biggest customers or how they measure success in the Account Support Executive role.